Bungkus Kaw Kaw @ Quill City Mall — Restaurant in Kuala Lumpur

I ordered teh tarik kaw kaw, but the cashier misheard me and gave me teh tarik cincau instead. (i did even pointed to the picture teh tarik kaw kaw) When I asked to change it, she just ignored me and said it was already made. We really cannot drink cincau, so this was totally bad customer service. Why can’t your staff think about customers who can’t consume or dislike cincau at all? Instead of helping, she simply said, “kitorang dah buat dah.” Also, don’t you think the names kaw kaw and cincau sound too similar, which could easily cause mistakes, especially if your...

Asked them to heat up my food after order some extras food from them but staff refused to heat them up

why like this ordered few foods and drinks from shop supporting them and not sitting to longg

aiyoo please la just a food to heat up some food la after ordering their drinks and foods

so please take care your customers its just an example of how managementstreat theirs clients

they dont just asking to heat up for free their foods right we ordered quite more drinks and foods ya

note* not staffs problem its the management problemm

thank you Take...

This is probably the most inefficient outlet I've been to. Although the staff are polite, they're SLOW! How long does it take to package an additional hard boiled egg and ikan bilis (which are already cooked btw)? You kept me waiting over 10 minutes after I placed my order when there wasn't even any other customers. And on top of that, there were 5 of you guys behind the counter. Please consider prepackaging the add-ons so you don't waste customers time. And for those rushing off to work in the morning, double think before you order. It will...