Pak Punjab Restaurant Quill City Mall, Level 2 — Restaurant in Kuala Lumpur

We went here as a family of 4 adults and 2 toddlers. We had 1 vegetarian in the group. So we ordered a combination of vegetarian and non-veg options. We eat out very often but I rarely write Google reviews as I m not super active on social media. I am taking time out to write this review to share an absolutely horrendous experience we had at this place. We ordered chicken Karachi, butter chicken, mixed vegetable curry, bindi masala, naan, roti, French fries for kids etc. chicken Karachi and breads were decent but the other dishes were just so so bad. I have visited probably over 2000 restaurants in over 20+ countries I have to say this was the worst food I have eaten. The butter chicken was literally tomato puree and chicken diced. That’s it. The veg dishes weren’t even cooked and okra was raw. It was inedible. While the staff was pleasant and apologized for the experience, this simply seemed like their chef was out for the day and a random person tried to put something together. We are thankful that we didn’t get food poisoning but this was the worst experience by far. The fact that this place has 4.8 rating on Google baffles me. Either we were unlucky that the chef didn’t show up at work or these reviews are just...

Today i went to the restaurent and tried a whole chicken Fried rice, food was really amazing and fresh.

But when we ordered the drink, the guy who took my order clearly told me that they will provide complimentary drinks along with the Whole chicken fried rice combo. That is the reason we ordered 3 fresh juices(Watermelon, mango and Apple).

The Combo we took for RM 45, at the time of billing it has been RM. 71.So i ask them about the difference amount RM. 26,that time only the waiter smiled and told us the fresh juices not included in that combo, only iced tea kind of things only.

What my question to the Pak punjab team is, you guys clearly mention the customers about the policies before eating. I am not interested to make an argument after eating, that is the reason i paid the whole amount and leave that place.

Just one suggestion to the order taken guy, 'Don't provide false information to customers and misguide them'. Only because you told me the complimentary drink, I ordered those 3 juices.

Anyways the food was nice, i appreciate the hotel...

The place is warm & welcoming, well decorated.

Mixed salad & yoghurt dip (raita) was on the house. The salad was perfect accompaniment to the meal. The raita was rather diluted, it should be thicker.

The lacha pratha was thin, crispy & cooked well. This was with plain flour. Believe they can also do it with wholemeal.

The bhindi masala (ladies fingers) was a good serving & flavourful. The sauted onions added a lovely flavour.

The palak paneer (spinach with cottage cheese) was also good. The panner was soft & spongy.

The aloo achari masala (potatoes with pickle masala) didn't augur well.

The mixed veg Biryani was a large portion, the vegetables were sparingly added, certainly could have more.

The perfect closure to a hearty Indian meal is either lassi or masala chai, opted for the latter. The chai has the right amount of masala.

Will certainly revisit to try other...