海底捞火锅 (双威金字塔分店) Haidilao Huo Guo @ Sunway Pyramid — Restaurant in Subang Jaya

Sharing my experiences which i go on weekday lunch hour. For walk in you got queue to get the number if you want to eat on that day, on weekday you got to start queue at 1pm or earlier because they are gonna give out the number at 2pm(thats no fixed number of ticket they are gonna allocate so is really depending on them how much of they will allocate). This queuing is to get dinner ticket number which start at 4pm, i queue around 1.30pm & the number i get is 163(morning time they already allocated 80 number so i still got 82 to go to catch the dinner meal) You can scan the ticket QR code to check the number running then you know what time to go back again to have the meal. During 5pm i checked the running number via their QR ticket but i found out that the number was no running so decided to go there to have a look, suprisingly the runing number is at 159(mean still got 3 number to reach mine) I asked the staff why the scan QR number in the system is no runing & they tell me the their system got problem(this part which i cannot accept imagine if i miss the number then sure have to wait again) if not mistaken sure alot people in front of my number missed the call thats why i can get the call around 6pm. Meanwhile the medicure & pedicure is totally fully book for that day. While waiting at their lounge, you can have the complimentary snack meal, inside restaurant can totally saw their service is extremely good. They provide apron, plastic bag to protect hp, hair tied for female customer. By using pad to order the foods and serving speed is fast, overall the food is fresh and taste...

When we try to get queue no online but was already finish, so we go to the shop itself to try our luck and luckily there is one available table for us. While we were waiting outside they provide snacks and popcorns, and there is some card/chess game for us to play, they do provide drinks too when we were waiting. They do have some activities when we were waiting such as folding paper crane for discounts. There is an area for kids to play. When we were inside our server was very friendly, they provide us with lens wipe, apron and Ziplock bag for smartphone, to prevent soup getting on your clothes or phone. The hygiene of the restaurant is very clean too. Now for the food, the ingredients was very fresh and the soup taste great especially the tomato soup which is my favorite, they have fruits, snacks, and desserts (pudding is great too) as well which you can have as many as you want. There is quite a lot of sauce to choose from when you can mix on your own preference (sauce per pax is RM 8, if didn't take sauce will not charge RM8). They use iPad for you to order ingredients which is convenient and can easily see all the prices, and the ingredient is served within short time as well. The server told us how to to cook for each type of meat, and they even helped us to put the Tau Poks and shrimp paste into the soup. There is no washroom within the restaurant so have to go to nearby washroom in the mall. Price wise is reasonable given all the free service and foods they serve you. Overall it is a great and...

First time trying Haidilou and was amazed by the hospitality that was given to me by the HDL staff. From the moment I say down waiting for my turn to dine in, was immediately greeted by a friendly staff offering choices of drinks and snacks and ice cream. The dining experience was on par with the excellent customer service at the front entrance. There was a designated person in our area that attended to our every need. From menu suggestion to helping us take sauces for different food item and constantly checking up on us if all our ordered item have arrive, beverage refills and cleaning the table of tissues and empty plates. The choices of sauce is also really impressive as there were so many ingredients and constantly being restocked to ensure everything was ready for the customer to just self serve.

Price is towards the pricey side as the soup alone will cost you around Rm35-60 so I suggest coming in a group of 4 . Sauces per person is RM 8 and drink buffet is RM 5 per person.

The total for our meal was RM230 for 2 people 2 types of soup Sauces Full portion pork belly Half portion signature Tofu Half portion Beef tripe Half portion beancurd Half portion beancurd strips Half portion pig aorta Drink buffet

10 percent service charge 6 percent sst

The ordering menu on the iPad had a choice to change between Chinese and English on the top right tab.

Overall very satisfied . Will definitely be back again but not...