Sakae Sushi • Sunway Pyramid — Restaurant in Subang Jaya

Had been a loyal member for more than 10 years since from subang parade outlet till now sunway pyramid, never failed to return for the variety of food choices available and exclusive promotions for members (example such as birthday get 50% SP, RM1 hot item deal, 1SP = RM1, 5% for spending below RM60 and 10% discounts for spending above RM60.) The staff is friendly and inviting (mostly from subang parade outlet transferred to sunway pyramid) when business is not so busy, during off peak hour (approximately after 2:30pm), and they might be less attentive during peak hour (between 12:00pm to 2:30pm when the restaurant is full house. The food quality is acceptable for hot food with soup, portion is quite decent although a bit pricey compared to other competitors, chawanmushi is nice, genmai tea is a beat less flavour nowadays compared to few years back. The sushi ginger is nice. The restaurant ambiance is nice and peaceful during off peak hours, it could be a bit cramped and uncomfortable during full house situation (sunway Pyramid outlet) as there's little room to move about and new arrived customers will be kept waiting outside the restaurant for their turn to dine in. But people still willing to wait which i think is because of the good service and food quality. Despite the positive points mentioned above, there's some negative points that i hope the management will take note to improve, the genmai tea, please get back the old recipe which is more flavourful, nowadays the tea taste less aromatic of the roasted brown rice, the utensils used such as cups, bowl for hot food is chirped, please do replace it if possible. The hot water dispenser malfunctioned for certain tables (too difficult to press the water, challenging for elderly customer to use it) and sometimes can see bubbles on top after filling up the cup with hot water from the dispenser which looks like soap bubbles foams, not sure is it safe to drink or not, i am wondering did someone use soap to clean the dispenser perhaps? Finally I hope the calendar with discounts voucher will come back some day, the calendar looks nice. Please try to make the restaurant ambiance better for sunway pyramid outlet, it's really cramped, do refer to subang parades design, it's more spacious and...

Sorry to rate 1 for this outlet. Too bad, there is no Zero or -5 above. Lol

Long waiting time even when there are plenty of empty seats. When questioning the server, they raise their hand (gesture to wait) and walk away without a single word. Miso soup is worst, come in half bowl and cold. Requested to change, the server bring in to the kitchen and add hot water !?? Sweat. Sushi dishes on the belt was badly made not to mentioned the taste :( Utensils comes with stains and dirt. When asked to change. The replacement was even worst :( Order placed more more than 20 minutes. Still nothing served. Besides the cold Miso soup and stains cup. Hand roll Sushi come shapeless. Em...kinda sign of lack of freshness. Look at my handrolled picture... speechless... And, our order is just few dishes. Not sure why it takes forever to arrive (30 minutes++) Once arrived, the sushi bento .....the grilled Salmon is overcooked, the terriyakki chicken is luke warm and the Chawamushi is rotten.... (Really bad smelly taste. (Wasn't charged in the final bill for the rotten Chawamushi but it spoilt or dinner) The only edible food will be the garlic fried rice and the house refillable green tea.

Seriously, if Sake Sushi management is looking at this review. Please do something about it before your reputation are tarnished because of few misbehaved...

Freshness matters at Sakae Sushi! A hit among Japanese food lovers for its delicious yet affordably-priced fare, this kaiten sushi-concept restaurant is making waves for the sheer freshness of its sushi. Sakae Sushi’s ingredients are selected from top suppliers around the world and stringently checked to ensure total freshness, quality and nutrition. Sushi rice also comes with added Vitamin E – the essential vitamin for great skin and a better immune system.

One of must-try selections is the salmon sushi range. Prepared with the freshest and most premium salmon directly air-flown from the Atlantic, diners can take their pick from a mouth-watering variety that includes the classic Salmon Sushi and Sashimi, Hana Maki, Salmon Treasures and more.

Should you fancy something apart from salmon or sushi, over 250 delectable choices such as sashimi, yakimono, agemono, tempura, Japanese noodles (ramen, soba and udon), donburi, and bento await.

For unparalleled convenience, Sakae offers diners a user-friendly dining experience with its patented interactive menu ordering system. Delectable tastes and innovative touches – truly, it all adds up to a delightful and value-for-money...