Rampila Restaurant — Restaurant in Valletta

On the first day of our holiday we came to rampila. Amazing service from waitress with glasses, amazing attention to detail and respect.

I ordered the pork cheek Ragu, unknown to me was the fact it had mushrooms. It was my fault for not checking this, absolutely. I asked the waitress if it was possible to change the meal as I had made a mistake and not eaten more than one bite of the dish. I Apologised profusely and felt extremely bad for doing this as I also work in a restaurant and know the stress this can cause.

When the bill came, I was still charged for the meal I did not eat. I asked the blonde waitress if this was a mistake and I was met with extreme aggression telling me " if I ordered a pepperoni pizza in a pizza restaurant and you didn't like it you wouldn't ask for a refund "

I understand the issue, I understand I was in the wrong, but if a customer does not like the meal at a fine dining resteraunt, and the customer does not eat the meal, the customer should not pay for the meal.

When I paid the €80 for my bill the blonde waitress told me to " Go F myself " as I walked out. I swiftly came back in to ask for my money back in full due to the nature of disrespect I had received while dining at rampilla.

I am so sorry to the waitress, I understand that the job is very stressful and I understand my request was annoying. However, this is hospitality. The service me and my partner received was nothing short of disgraceful from the blonde waitress.

The meal was comped, I received my money back, however this was matched with more verbal abuse from the blonde woman who seemed to be having some sort of breakdown.

She was shouting and swearing Infront of customers, telling me how she doesn't care about her job and that she will find another place if she gets fired for the way she spoke to me.

I would not recommend this restaurant. Very small portions, with extremely disrespectful staff who make you feel like an enemy rather than a customer.

Even though she was very rude to me, again I am very sorry for making you feel so angry, but if you cannot understand a customers wants then this job is not for...

I don’t know that I would recommend this place for Black customers (like myself). When I arrived (at 7:47 pm) I told the first waitress who walked by that I had a reservation for 7:45 pm. She said she would get someone and walked away. I proceeded to stand there for at least five minutes while waiters walked by and none spoke to me. Eventually a white couple arrived, a waiter asked if he could help them, they said they had a reservation for 8 pm, and he told them to follow him. I would have left at that point but I had to give the restaurant my credit card details to make the reservation so I decided to give them two more minutes. I told the next waitress who walked by that I had a reservation for 7:45 and had been waiting for over 10 minutes, she finally seated me claiming she thought I was “waiting for someone.”

After sitting down, the original waitress I spoke to when I first arrived and who said she would “get someone” to seat me brought me bread. Being the bigger person I said “thank you.” She just looked at me and walked away. The waiter who served me the rest of the evening was fine but did not seem very interested in answering my questions about the menu. All this and then the food (presumably the most important part?) was just ok. Ultimately, I wish I had gone somewhere else but I’m giving two stars since the terrace area was nice (nice enough that I would have stayed for another glass of wine and dessert if I felt welcomed to do so).

To the restaurant: please understand you are in the “hospitality” business. Your staff should be warm and welcoming to all customers, regardless of the color of their skin.

I’m Black, love being Black, and will take my Black business somewhere that...

It is my second holiday visit to Malta and saw the good reviews on Google and was excited to try this place during our holiday. However the service is absolutely terrible, with extremely rude staff and our dining experience was so disgusting, we finally decided to give up waiting for our food and walk out of the restaurant. It was my first time walking out of a restaurant and I hope it will be my last time. If you are Asian in origin, I would not recommend you try this restaurant unless you want to wait 2 hours for your food, receive rude comments from your servers while the Caucasians customers around you received their food first and first class service.

We ordered our starter and main course and after 1 hour we hadn't received any courses whereas we saw other tables ordering later than us receiving their food before us. We were also not offered any bread while we wait for our courses, which other tables also received. Despite raising the matter to the manager 3 times he was not apologetic and only found excuses (e.g. the other tables only ordered main course and no starters, which didn't make any logical sense as that wouldn't stop them serving us bread or at least our starters first). All the waiters were extremely rude and when we asked a question their reply was they would go and find out but they never returned to give us an explanation.

We managed to find an excellent restaurant just nearby to Rampila. The anger built up at Rampila was find distinguish as the staff at the other restaurant was amazingly and...