ROOFTOP by Downtown — Restaurant in Quintana Roo

Rooftop is amazing! Honestly we came here as a detour on our way to get food because I needed to use the washroom, and the vibes were SO GOOD we ended up staying for several drinks and food! The bartender (Albert) and the server were such a vibe and so fun… super helpful and just kept the party going. Had wonderful recommendations of what to order off the menu, there was a really good DJ and the space was sooooo gorgeous and chill. I’m an espresso martini girlie and very picky with my espresso martinis and this place did NOT disappoint. We sat at the bar at first but the server came over and encouraged us to check out the rest of the layout. Super private, comfy booths but the music was at a perfect volume you could dance if you wanted to, but also just have a convo. Would...

SCAMMING their customers.

Tried to pay with the card, waitress automatically added 15% tip without asking if thats okay with me (I do always leave tip for a good service), however then he added another 10% extra on top without showing me the total amount on the card reader. After the payment I wasn’t provided with the receipt, to see how much I paid. Hence you don’t spot that straight away.

My bill wasn’t big so not a massive issue here, but this might be an issue for larger orders. If you come here expect to pay 20% in tips.

Always double check the bill and the card reader amount as they...

Went for cocktails and and snack but the server forgot to put my order in. Asked about 45 minutes after the order and I could tell he totally forgot. Later he came back and told me the kitchen messed up the order and the pizza would be back in 5 mins. After an hour I finally got the pizza. It was below average at best. The ambience was nice and the Dj was great. I would have accepted the average service and late food but he than added a 15% tip on the bill without asking. Wouldn’t recommend if you expect good service and food but if you are just going for drinks it could...