Thai Orewa Restaurant — Restaurant in Hibiscus and Bays

We ordered takeaway from time to time, and tonight my hubby went to take away at their restaurant. They charged us 2x rice, but end up only giving us one. And this wasn't the first time. So I called and told the receptionist what happened, and he shifted the blame and said 'its the kitchen whom made a mistake not me.' Well, I said I can't go into the kitchen and tell them off right? He answered me 'yes, but I just wanna let you know.' I told him this was not the only time, they should check the order before sending out the foods. This is just not good enough. He did offer a free rice next time. The point is getting a free rice (which we had paid for already) next time doesn't makeup the fact that we have two main dishes but only one rice to share between the whole family tonight!!! So when I told him that I hope next time this will not happen again as they should improve their service, or I will leave a bad review on Google. He answered me: 'it's up to you!' It's like he didn't give a shxt! They are popular in the community which is a good thing, but the way that they dealt with a customer complaint and their customer service during busy hours are awful, at least to our experience. Certainly not going back for the 'free'...

Very nice food but a very unfriendly and rude non Thai waitress unexpected for a Thai restaurant). I made a phone order and asked how much the order was and her tone was very rude like rolling her eyes tone I was shocked then she then called me and said I told you 5-10 minutes I want to close, I arrived in 11 minutes, one min late… honestly I’m shocked how rude she was, picked up my food she looked like she wanted to murder me as she was drying the knives and forks, honestly absolutely wrong fit for a high quality Thai restaurant customer service is very important. I have sat in once before and the same lady and again very very cold and with no smile she looks like she absolutely hates her job. The food is top quality though I must say but just didn’t match the quality the low standard of customer...

Visited on 9th May. Had a table booking at 630 but couldn’t get through the front doors due to to 20+ People waiting for takeaway orders. 1 person I spoke to had been waiting and hour for their order. Once seated it took 20mins before being approached and drink and food orders were taken. It took 1hr 40mins to be served our food. They were more focused on clearing through the takeaway orders than serving the customers sitting in the restaurant. The restaurant was 80% full with people looking around and waiting for their food, we finally ate at 830pm 2hours after arriving.

I could tell the staff were stressed but communication to the restaurant customers about wait times on arrival would have been good. They should’ve been turning away takeaway orders to focus on those paying...