Nando's Queen St — Restaurant in Waitematā

I recently visited Nados in Rotorua on Anzac Day, and I have to say it was one of the worst dining experiences I've ever had. From the moment we walked in, the staff's behavior was rude and disrespectful, making us feel like we didn't belong there. Not only that, but we experienced blatant racism in their attitude and behavior.

First off, the staff wouldn't even respond to simple requests and seemed annoyed by our presence. When we asked for clean plates and glasses, they were all dirty, and the staff even told us to wash them ourselves. The service was horrendous, with staff murmuring under their breath and showing obvious anger.

We ordered a well-done chicken dish, but what we received was raw and undercooked chicken. When we pointed this out, they ignored us and prioritized serving other customers while making us wait for over an hour to recook our meal. To make matters worse, the staff member even told us to go to the kitchen ourselves to pick up our food. The manager was extremely rude and unprofessional, displaying a shocking level of attitude and anger throughout our visit.

On top of all this, they charged us a 15% holiday surcharge, even though the service was abysmal and the food was subpar. The entire experience left us feeling unwelcome and mistreated. I would rate this place a minus 10 if I could.

If you're considering dining at Nados in Rotorua, my advice is to steer clear. The staff's behavior, the dirty dishes, the undercooked food, and the blatant racism make this restaurant a complete disaster. Avoid...

Perhaps the worst Nando’s I have ordered from. Not even worth a star, but it doesn’t allow me to give zero stars.

Last year I ordered peri peri fries delivered and I received dry fries missing the peri peri seasoning. Basically like dry chips.

Then I gave them the benefit of the doubt and made another order in the weekend. My food was delivered without any sauce at all. To which I had to eat my fries and chicken dry. I called the store and the manager Mohammed said that they never send anyone sauce with any delivery order. Please be aware and make sure you write, please give me sauce. Otherwise they will never send any sauce. Spent $42.00 to not even get a sauce packet. Make sure you don’t make the same mistake as me, because forgetting to write send sauce will make it your fault they didn’t send any. In a nutshell Mohammed told me it was my own fault and didn’t even want to apologise.

I don’t really understand the concept as if there is a requirement of ordering side sauce then it should be an option when ordering.

Would never order from the queen street store again! New Lynn always sends extra sauce without...

Well I have been dining in this Nandos for literally FIVE years, I never came across this kinda situation, never ever.. Also I don’t know what happened to the ordering system or the management team, there were lots of wrong items issues happened to my orders this year idk if you guys came across the similar?

Today Order I made: Wings meal and when I got home I noticed my wings were replaced as thighs somehow.

I came back to the store and raised the issue, after the guy who looks like the manager checked my order and said sorry, I walked back and waited HOWEVER he kept saying “Bro I already said sorry and you don’t have to get angry” ??? Well I felt the proper reaction to make up the mistake that you made is to prepare the correct FOOD right? You have the time and rights to make me wrong items and waste my time, and you are telling me I don’t have the right to express my feeling?

So please guys if you are ordering TAKEAWAY please do check the items in your bag before you step out of the store, because they will only say sorry instead of feeling sorry for...