77 Sushi Poselska — Restaurant in Krakow

Disappointing Tourist Experience

Our recent visit left us with mixed feelings. While the establishment had the potential to provide a delightful dining experience, we experienced several issues.

As English tourists, we expected some assistance with the language barrier. Regrettably, the menu was only available in Polish and Japanese, leaving us utterly confused. It wasn't until we wasted precious time scrutinizing the menu that the waiter casually mentioned there were photos online, however these were incomplete. This lack of comprehensive menu options, especially for hungry tourists, needlessly added stress to our dining experience. And to top it off, we were bombarded with an overwhelming stack of ~16 menus as we sat down—drink menus, food menus, sets menus—enough to overwhelm anyone.

From a business perspective, if we could have understood the menu more easily, we would have happily ordered a wider selection of dishes, which could have resulted in us spending more money.

The service was average. We encountered a frustrating situation with our Misso soup order —two servings arrived 10 minutes apart. The lack of coordination between the kitchen and waitstaff left us disappointed and disrupted our meal.

The food itself was decent, but the service blunders overshadowed our enjoyment. The edamame we ordered as a starter took an unnecessarily long time to arrive. To make matters worse, one of the dishes we ordered never made it to our table. After waiting for an additional 10 minutes, we gave up, asked for the bill, and had the missing dish removed.

The disjointed service, lack of menu assistance, delayed food delivery, and missing dish all added up to a thoroughly disappointing experience.

While the restaurant had potential in terms of ambiance and food quality, these issues significantly marred our overall enjoyment.

We hope that the management takes these concerns seriously and implements the necessary improvements to enhance the dining experience for...

We've been to 77 Sushi several times in the past years. Mosly everything ok. Unfortunately we placed a decently sized order yesterday via pyszne.pl and it was a total fiasco. Less importantly, our order took over 2 hours to be delivered. While most of the order seemed ok, there were 3 pieces of nigiri which were made out of spoiled salmon. We would have noticed before eating one of the pieces if we weren't so hungry at the time. The salmon was unmistakenly bad. It smelled like disgustingly rotten fish, was oily to the touch and as my partner described the taste it was "disgusting, no other way to describe the taste, just want to forget this ever happened". THIS FOOD SHOULD HAVE NEVER LEFT THE KITCHEN. The bad salmon on our nigiri also brings up the question of quality of the rest of the food containing salmon which in futomaki, hosomaki and uramaki was neatly wrapped (or should I say disguised?) in rice and veggies. If they did this deliberately to save money or not is secondary here, raw food should be triple checked for freshness before serving. Needless to say that especially with raw meat and fish the relationship of trust between customer and restaurant is incredibly important. There is risk of parasites and harmful bacteria to be transmited, what was served to us last night is borderline criminal as it could cause irreparable health damage. I called the restaurant today to let them know to check their stock and stop potentially poisoning their customers. I was apologised to and asked to come agian for a discount. Fortunately with so many sushi joints in Krakow we have other choices and will never come to or order at 77 Sushi again and will definitely make sure that all our friends are aware of this incident and tell their friends too. Very disappointed though since I enjoyed your hot and tempura sets in the past, too bad. Save your health and...

We have been loyal customers of this restaurant for many years, but our recent experience has been utterly unthinkable. The loyalty card program, which we've always appreciated, had its conditions suddenly changed without any prior notice.

When we tried to discuss this with the staff, they were unwilling to hear us out, dismissive, and repeatedly recited the same explanation instead of addressing our concerns. Their tone came across as bossy and unprofessional, which made the situation even more frustrating.

This experience left a sour taste, and we won’t be returning. Losing a loyal customers over something as simple as proper communication and basic courtesy speaks volumes about how little they value their patrons.

Edit: We recognize your stated regulations, but your restaurant has repeatedly violated its own policy by granting loyalty discounts based solely on a customer’s name, without requiring a loyalty card. This inconsistency confuses customers who expect fair treatment and undermines the credibility of your rules.

If exceptions were made previously, it is unfair to enforce the policy selectively, especially when claiming it has been "unchanged since 2020."

We urge you to address this inconsistency and clarify your policies. Failing to do so will only further damage trust and raise serious doubts about your commitment...