Arte de Brunch Café — Restaurant in Lisbon

Serious Lack of Transparency Regarding Ingredients

I asked for the full list of ingredients for the icecream I wanted to buy, knowing that ice creams can contain sugars, additives, emulsifiers, and preservatives. Vegan does not automatically mean healthy.

Despite my reasonable request, the staff let me know that the management refused to provide this information. This lack of transparency represents a serious breach of customer trust. Any establishment producing genuinely high-quality gelato should be proud to disclose what goes into their products, as other vegan gelaterias do.

That said, I want to highlight that the staff, Nuno and Ezechiel, were extremely kind, welcoming, and professional, and they sincerely apologized for not being able to assist me.

For anyone like me who is careful about what they eat or may have potential allergies, buying here means doing so completely in the dark. Truly disappointing and unprofessional.

Ps.

“According to EU Regulation 1169/2011, as implemented in Portugal by Decreto-Lei n.º 26/2016, customers are entitled to clear and complete information on the full list of ingredients for non-prepacked foods (such as ice cream sold at the counter), not just allergen details. Article 2(2)(a) of the Decreto-Lei explicitly requires disclosure of all ingredients that may cause allergies or intolerances, even if they are no longer obviously present in the final product. Providing only allergen information is therefore not sufficient under Portuguese law.”

EU Regulation 1169/2011 sets the general requirement across EU countries for food information, including allergens—but does not specify exactly how to disclose full ingredient lists for non-prepacked foods.

Decreto-Lei n.º 26/2016 fills in those details for Portugal. It not only enforces the EU rules but also defines that, for foods sold loose, the operator must indicate all ingredients capable of causing allergies or intolerances, even in...

My partner went in to buy a few of their vegan donuts as well as try some ice cream which are very nice.

Unfortunately the experience was ruined by their very chaotic queuing system, poorly designed box and unsympathetic attitude from the staff.

They allow multiple people into the store sometimes with them getting too close as well as a massive queue by the door. Which makes it hard to get in to grab napkins.

This also causes you to feel rushed and so my partner felt under pressure to quickly pick everything up. Especially as they were starting at her and being impatient.

Unfortunately the box is not a very good design and has no locking mechanism built into it so it opened as she did this and they all fell out. So she didn’t drop them but rather the box failed to keep them safe.

I understand they want to make as many sales to make money during a pandemic but they should try to serve each customer at a time and make sure they have safely got their stuff without rushing to the next customer

They really ought to consider to take orders from the doorway to reduce issue of too many people inside.

And finally they need to design the box to secure it better as it’s was ultimately the poor design of this which led to the doughnuts to fall out. This box is not fit for purpose, no other doughnut shop have boxes that open this easily.

And whilst this happened staff didn’t attempt to warn or indicate this is an issue either.

unfortunately they were unable to compensate us for this as they had run out instead asking if we wanted to pick up and keep the doughnuts off the floor where people had been walking and made my partner feel bad by having a not very unsympathetic attitude.

A bad experience for us and we won’t be...

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