Restaurant Café Gleis 3 - Swiss Cuisine — Restaurant in Interlaken

Extremely disappointed. Was so looking forward to dining here as my first meal in Switzerland because of how highly rated this place is and all the good reviews I’ve read. I’m giving 2 stars not because the food was bad. In fact the roasted baby chicken was very delicious, and that’s why I’m giving 2 stars instead of 1.

I’m giving 2 stars because the service we received was horrendous and extremely disrespectful. We asked if they serve tap water from the waiter/restaurant manager, and made it very clear that what we wanted was TAP water (afterall, water is freely available at fountains all around Switzerland). We were not told that they do not serve that here in this restaurant, and were served a bottle of chargeable water instead. Before we could even clarify if the bottle of water was chargeable, he had already opened it and poured into the cups. And when we did clarify that we had asked for tap water and not bottled water, he insisted that we should know that there’s no such thing as tap water in Interlaken and that we hadn’t mentioned that we wanted tap water in the first place.

Such misunderstandings happen all the time, but what he said next was unacceptable. When we said that we are very sure that we had asked specifically for Tap water, he said, and I quote, “of course you would say that!” while walking off to pour away the water. That was honestly disrespectful and an insult to anyone’s integrity, an accusation that never should have been made even outside of this context.

Even after confronting him about what had happened, all I got in return were excuses and contradictions about what had happened, not a sincere apology. I understand that the bottled water can’t be kept and served to another customer, and I would have been okay with paying for it anyway.

The altercation turned what would have been easily a good review and a really enjoyable dinner into a really unpleasant evening. I anticipate a different side of the story from the restaurant as a response but I have no incentive to lie about what...

I recently had the pleasure of dining at a Swiss cuisine restaurant in Interlaken, where the experience was nothing short of exceptional. From the moment we walked through the door, we were greeted with genuine warmth by the owner, whose friendliness and attentiveness set the tone for the evening.

The highlight of our meal was undoubtedly the fondue. Rich, creamy, and expertly seasoned, it was a true representation of Swiss culinary tradition. Each bite was a delightful blend of flavors that made it evident the ingredients were of the highest quality. The accompanying bread and potatoes were fresh and perfectly suited for dipping, complementing the fondue beautifully.

In addition to the outstanding food, the service was impeccable. The staff was knowledgeable about the menu and offered insightful recommendations that enhanced our dining experience. Their professionalism and attention to detail ensured that we felt well taken care of throughout the evening.

Overall, this restaurant is a must-visit for anyone in Interlaken looking to experience authentic Swiss cuisine for a decent price. The combination of delicious food, exceptional service, and the owner's warm hospitality makes it a standout dining destination in the region. I highly recommend this establishment to both locals and...

A Must-Visit Gem in Interlaken!

If you're in Interlaken and looking for an unforgettable dining experience, this restaurant is an absolute must. From the moment you walk in, you're warmly welcomed by the incredibly kind owner, whose passion for food truly shines through in every detail.

The service is outstanding — attentive, friendly, and genuinely caring. You can tell that every dish is made with love and authenticity. The Swiss food here is nothing short of incredible, bursting with rich, traditional flavors and presented with stunning decoration on each plate.

Portions are generous — you definitely won’t leave hungry — and the attention to freshness is admirable. Yes, there may be a short wait, but you're informed ahead of time, and it's absolutely worth it. Everything is prepared fresh, and you can taste the difference.

Don’t miss the chocolate cake — it’s simply to die for. Rich, decadent, and the perfect way to end an already amazing meal.

This place is a true celebration of Swiss cuisine and hospitality. Highly recommended — a must-visit spot...