McDonald’s | Interlaken — Restaurant in Interlaken

I have by mistake ordered a beef burger that comes with bacon, so i went to the staff to change my order immediately before they make it. The manager was on the counter, i tried to speak to him he didn’t even look at me. He was responding while looking down or to other staff saying you already ordered and it’s almost done, then he left while I was waiting without even looking back. I waited for about 5 minutes for him to comeback but he didn’t, the guy under him ‘he was a good employee” tried to call him but he didn’t respond.

I spoke to the other staff they said sorry manager ordered to not change it.

To me this was totally unnecessary, a manager to a brand like Mcdonald should listen to his customers. I have never been treated this bas in a restaurant before. One of the worst racist encounters i have ever been through in Europe, and it’s in Mcdonald.

Rude, incompetent, ignorant branch manager.

The food was worst than other branches i have...

We always fancy a meal at McDonald's when we're abroad, especially when food is so expensive in Switzerland. We came to this Interlaken West branch for a quick bite as it's just opposite to our hotel. We ordered 2 Filet-O-Fish meals & a Big Mac. The fishes were tasty, crispy & not over cooked. The Big Mac tasted beefy too. The obvious difference to those McDonald's in the UK were the breads they used, as the Swiss' McDonald's were more soft & bouncy. We went to the counter to order due to we wanted to pay cash. But the manager told us off & just pointed her finger to the self order machine even we didn't know how to pay cash on a machine. It was a bit rude but I think it's just the language barrier. What I also didn't like was the size of package of ketchup, they were so tiny so we had to purchase about 7 bags at the end. Afterall, we were on a holiday so we were in a good mood even when the...

Been to so many McDonald's all over the world. My kid simply wants lettuce, tomatoes, and onions on the burger. There is simply no way to order this at this McDonald's, because you're restricted to ordering over the self-serve screen and there is no burger on the menu that has these ingredients. A person working there was nice enough to walk through the self-serve ordering, and he also gave up and acknowledged that you cannot order this here. The owners/managers of this McDonald's have gone to lengths to make sure you cannot do counter order, where this would be easy, and they also do not allow for any simple customizations, even after knowing that the computer options are limited where my basic order can't...