Restaurant Golden Lok — Restaurant in Zermatt

I wanted to love this place but it unfortunately ended up being the worst restaurant I've ever been to.

It got off to a good start, the second we walked in, attentive staff quickly seated us, but that's where the service ground to a halt. We were sat for over 25 minutes before and still nobody had taken our order or bought over the tap water we ordered when seated (they also tried charging us 8CHF for the tap water).

After 30+ minutes of sitting, I called the male waiter over - this waiter was called Giuseppe. When I said we had been sat for well over half an hour and asked if we could please have our water and order, he laughed in my face and said can't you see there is only 2 of us here. Usually I'd appreciate the fact a restaurant is understaffed and busy however the restaurant was quiet. I counted 10-12 tables of 2-4 people.

We ordered the Italian cold cuts, it was a small plate of cold ham. This took over 15 minutes to arrive and came out without the bread. The bread then took a further 22 minutes to arrive (without butter, despite all other tables being served bread and butter). By this point our Italian cold cuts was a little unappealing having sat at room temperature for near to half an hour.

We were a table of 2, we didn't order multiple dishes so it was pretty shocking that one pizza and one pasta dish took 1.5 hours to arrive.

Food wise, the pasta was fine - it properly tasted so good as we were starving at this point. The pizza however was dreadful. Soggy base, chewy, doughy crust. It was undercooked and underwhelming much like the restaurant and staff.

It's worth noting that we had four separate interactions with Giuseppe (the young Italian male waiter) and each time he was outrageously rude, laughed in my face twice and my partner's face once. He should not be in hospitality. The worst attitude I've ever come across in any customer facing setting.

Advice for management: I write about food and restaurants for a living, I've therefore eaten in hundreds of restaurants all around the world. You have a restaurant which could be great. I'd advise you immediately get rid of Giuseppe as he will ruin your brand, hire more staff and offer training - they need to be more efficient and put some nice music on in the restaurant. You have a beautiful setting, you have speakers but there was radio silence - create some ambience!!

Anyone thinking of visiting here - the food doesn't quite hit the spot, it's exceptionally overpriced and the service is the worst I've experienced. I'd stay clear and head...

While visiting Zermatt, I searched online for well-rated restaurants and came across Golden Lok, an Italian restaurant that seemed to have great reviews. I decided to give it a try, and overall, it was a pleasant experience, though with a few mixed impressions.

The restaurant itself is very nice — clean, stylish, and with a warm, inviting atmosphere. The staff was friendly and the service was efficient, which helped set a good tone for the evening. The ambiance was relaxing, making it a comfortable place to enjoy a meal after a day out in Zermatt.

However, I found the appetizers disappointing. I ordered the vitello tonnato and the prawn cocktail, but neither lived up to my expectations. The flavors were bland, and the presentation lacked the finesse I was hoping for, especially in a place that otherwise seemed refined.

That said, the main course more than made up for the start. It was beautifully cooked, full of flavor, and presented with care. The pasta was fresh and perfectly al dente, and the sauce had a rich, authentic taste that reminded me of meals I’ve had in Italy.

In conclusion, while the appetizers missed the mark, Golden Lok is still worth a visit for its ambiance and excellent...

We stayed at Hotel Continental in Zermatt and was introduced to this restaurant by the hotel receptionist at our hotel lobby. He kindly gave us vouchers for free prossecco at the Golden Lok. Golden Lok serves pizzas and pastas.

We were so amazed with the interior of Golden Lok - a vault covered with stones, interestingly lit and has a huge train carriage in the restaurant itself. It is located at the basement of the Hotel Tannenhof. The waiter was super friendly and checked in on us if we needed help with ordering.

We had the peperoni pizza and cabonara. Golden Lok is really famous for their pizzas so I highly recommend their pizzas. They're made of sourdough. Tiramisu was served in a generous size too. We ended the night with some lemon liquor which was on the house as well (thanks to our lovely waiter).

Highly recommend this place for pizzas, drinks and chill vibes! Be sure to reserve or just try your luck to walk in (which was what we did at 6.30pm - we were lucky they had a table...