As a frequent patron of Hai Di Lao in Singapore, I was shocked to encounter the worst experience I have ever had at the restaurant. Despite there not being many customers, the waiting time was close to two hours, and the quality of service was significantly lacking.

One of the most disappointing aspects of the experience was the need for self-service. Although we expected the staff to help us with laying out dishes and scooping soup oil, we were left to do it ourselves for most of the meal. This made the dining experience much less enjoyable and diminished the value of the restaurant's service.

Moreover, the most significant issue we faced was that we did not receive one of our pork belly portions, even though it was marked as served. This mistake was unacceptable, and it showed a lack of attention to detail on the part of the staff. If this kind of mistake were experienced by the CEO of Hai Di Lao, it would undoubtedly raise concerns about the restaurant's standards.

Overall, my recent experience at Hai Di Lao in Thailand,Bangkok (CentralWorld outlet) was incredibly disappointing. The waiting time, self-service, and the mistake with our order all contributed to a significant decrease in the quality of the dining experience. As a loyal customer, I hope that Hai Di Lao will take these issues seriously and take steps to improve their service and standards. Otherwise, they risk losing the trust of their customers and damaging their reputation.