Haidilao Hot Pot — Restaurant in Pathum Wan Subdistrict

As a frequent patron of Hai Di Lao in Singapore, I was shocked to encounter the worst experience I have ever had at the restaurant. Despite there not being many customers, the waiting time was close to two hours, and the quality of service was significantly lacking.

One of the most disappointing aspects of the experience was the need for self-service. Although we expected the staff to help us with laying out dishes and scooping soup oil, we were left to do it ourselves for most of the meal. This made the dining experience much less enjoyable and diminished the value of the restaurant's service.

Moreover, the most significant issue we faced was that we did not receive one of our pork belly portions, even though it was marked as served. This mistake was unacceptable, and it showed a lack of attention to detail on the part of the staff. If this kind of mistake were experienced by the CEO of Hai Di Lao, it would undoubtedly raise concerns about the restaurant's standards.

Overall, my recent experience at Hai Di Lao in Thailand,Bangkok (CentralWorld outlet) was incredibly disappointing. The waiting time, self-service, and the mistake with our order all contributed to a significant decrease in the quality of the dining experience. As a loyal customer, I hope that Hai Di Lao will take these issues seriously and take steps to improve their service and standards. Otherwise, they risk losing the trust of their customers and damaging...

As someone who has eaten at Haidilao several times in other country, I expected the service to be the same throughout all outlets. But no, I was seated quickly as I had made a reservation but even after 20minutes of ordering, my soup did not arrive. I asked the manager and he said there was a lot of customers so I have to wait a bit longer, I said ok. About 10 minutes later, my food arrived and even the server was confused and ask me where my soup was. I was even more confused because it is the first time I had my food delivered before the soup base. They then brought my food back and I had to wait even more for my soup to arrive. Nevermind. After all the wait, my soup arrived and I ordered the Mala Milk and Tomato soup. They never went wrong before and first of all, the mala milk broth had no taste, just numbness. It tasted so bland that I had to go take salt and MSG from the sauce bar to make it have taste. Next, the classic tomato soup tasted SO sweet, it tasted like sweet tomato sauce. I was shocked by how bad the soup could be. And worst of all, in my experience, usually one server is supposed to take care of about maybe 2-4 tables but here at central world haidilao, no servers were tending to any table. Refills of water had to be asked and the foam from the soup had to be removed by ourselves. Never...

Hai Di Lao’s service and food left a deep impression on me! The restaurant is clean and well organized, with a warm and inviting atmosphere perfect for enjoying hotpot with friends or family. The ingredients are fresh, and there is a wide variety of dishes to choose from. The beef and seafood, in particular, are tender and delicious. The self-service sauce station is also great, allowing you to customize the perfect dipping sauce to suit your taste.

The most impressive part is Hai Di Lao’s exceptional service! The staff are friendly and attentive, always ready to assist with cooking, providing aprons, and even offering phone covers to ensure a comfortable dining experience. Overall, it was a fantastic experience, and I will definitely be coming back!

Charin is an incredibly skilled and detail oriented nail technician! Her technique is precise, ensuring that every step is done perfectly from shaping the nails to applying the polish evenly. She also patiently recommended suitable designs and colors based on my preferences, making my nails look even more beautiful.

Moreover, Charin has a wonderful attitude. She is patient and friendly, making the whole experience relaxing and enjoyable. I will definitely book with her again next time....