We stayed at the Mousetrap for for 2 nights over Easter. We have stayed several times before over the years with various different owners and have always been satisfied. Unfortunately, it is not somewhere we would now recommend.| |The good: The bed was comfortable. The linen and towels were clean. The breakfast the first morning was very enjoyable. The young lady employed there, Amelia, was a delight, she was so hard working, friendly and professional.||The bad: The room was very small, we knew this and didn't mind, cosy can be good, however, it was dingy. The decor is in a very poor state - walls marked, wallpaper falling off the wall, paint chipped to an extent I’ve never seen before, chunks of plaster missing. The complimentary biscuit was 4 months out of date. The teaspoon came with tea already on it. The long-life milk had 7 days before it died. Dust on the kettle. Old pillows, flat like pancakes. Spilled shampoo on the bathroom windowsill. Rust on the window frame. Curtain falling off the rail. Roller-blind mechanism broken. Scaffolding outside the window. The breakfast the second morning was not to the same standard with overcooked bacon and burnt toast.||It’s a shame that the cosy fireside chairs, which are shown on the website, have been removed from the restaurant/bar area and the fire wasn’t lit, even though it was Easter weekend and quite cold.||When at the breakfast table and, again, spotting tea already on my teaspoon, I was prompted to report my dissatisfactions regarding the room to Amelia when she asked me if I had slept well. She listened to my comments and said she would ask Michelle, the owner/manager to speak to me. After returning to the room later, we had been given an extra pillow each, fresh milk and the offensive biscuit was removed but not replaced.||Michelle did not take the time to speak to me during our stay and so, upon leaving, I challenged her about the state of the room for which she had charged us £190 per night. Although, I acknowledge, she had corrected some of the minor issues, the decor was just appalling. I expressed my amazement that, at the start of the season, she was not embarrassed to be letting out her rooms in such a dilapidated condition. Unfortunately, she gave me lots and lots of excuses. | |She told me – “Booking.com set the prices, we don’t have jurisdiction over that”. I had however booked directly with the hotel. She said “Do you know how difficult it is to get staff around here? I’ve told the staff to do a clean sweep of all the rooms. I don’t know where she got those biscuits from. I’ve sacked a member of staff. We’re going to be re-furbishing some of the rooms. Do you think I want to be here and not with my family? Do you know we had a fire here last year?” I acknowledged I did know about the kitchen fire and expressed, it can’t be easy running an establishment and, as I was also aware she hadn’t been the proprietor for very long, I wished her well in her venture, however, I also advised her that none of her said difficulties should be expected to be of my concern. I told her I didn’t think she was listening to my complaint and had offered no apology. She then responded, in a raised tone, with her face reddening, “I’m 44 years of age, I've got ears, I do know how to listen you know”.| |I had heard enough of this lady’s defensive rhetoric and told her I had to leave. To my surprise, she then said, again in her raised tone “OK, I sincerely apologise and I agree with you 100%. When this week’s out of the way (Easter), I’ve got your email, I’ll contact you”. As it was a busy period for her, I accepted this, trusting that she would have the decency to be true to her word. Unfortunately, she did not. I therefore emailed her to express my disappointment that she had not been in touch and requested that she offer me a part refund, since she agreed with my complaint 100%. She has not responded.||It's a shame that our stay was not as expected, considering the cost, which we obviously knew when we booked and were quite happy to pay for a room of a reasonable standard. This was not the case, and, given the opportunity to rectify matters, Michelle has not had the decency to contact me as promised, moreover, I can only presume she knows I am right, she said as much, but she's had my money now and sadly, her greed has gotten the better of her morals. You've let the side down Michelle, considering you're a fellow Northerner.||I do hope young Amelia, with her natural hosting skills and professionalism realizes her potential and in the future “goes far".| |We didn’t eat here, instead we ate at the Rose Tree in the village, which was spectacular. However, the Mousetrap does have some good reviews for the restaurant, so maybe just don’t stay here.