La Brasserie at The Chester Grosvenor — Restaurant in England

I had lunch with my friends on a weekday. The 12% tip will be included, so we were looking forward to receiving the great customer service, but there was none. We arrived at the restaurant on time of the reservation but no one took us to a table. It was not busy at all, and we had eye contact with some waiters and waitress, but they just ignored us, so we stood there for over 5 minutes. Other customers were served fine, so we felt racism. (We are Asian) After we got the table, we asked a few questions about some wine, but the waitress had no knowledge of it and couldn't answer anything. We were surprised to see the cheap quality water bottle which we can buy it from Wilko in the fine restaurant. We hoped that at least the food would be amazing, but the main plaice dish was very sweet. Even more sweet than the egg tart, which had no flavour at all. The champagne, the starter, and the coffee were nice. The restaurant is beautiful, so it was so shame that service and food weren't. I can't recommend this restaurant to my Asian friends because I don't want them to experience...

Total disaster. We had a early reservation and everything started fine. Then I noticed it seemed busy. I turns out they had a wedding reception of over 40 people right next to us!!!!! I was eating my steak and had a boy playing his game boy about 20cms from my face and I was surrounded by the whole reception. I one man was leaning on my table!!!! We only had half a meal. I told the manager yet he still charged £97. I as spoke to reception who where more helpful. The waiter who put us on the table right next to a wedding reception came out acting the big man like it was my fault there where 40 people standing around my table (one in a wedding dress) I spoke to the manager again who said they couldn't do a refund, so but I have stayed in this hotel several times and this was a total disaster, and even writing this in a review is still shocking. He finally knocked of £38. Why would you put people next to a wedding reception and forget yo mention it? Totally unbelievable and expecting us to pay...

Sadly this was one of the worst restaurant experiences I have had in many a year. What should have been a lovely anniversary meal for 4 was a disaster. I can only assume it was a staff training day but the manager did her best to rectify the admitted mistakes. We had to ask multiple times for the wine list and water for the table( which was plonked unceremoniously and unopened) Our starter orders were fine and tasty, the mains were another matter altogether. Steaks were cooked incorrectly with wrong sides, the halibut when it arrived was cold and tiny. It did not arrive back in time to eat before we had finished our mains(we took as long as we could ) It may sound like I'm being fussy but believe me that's not the case. Completely prepared to put it down as a one off but I always like to give an honest review. Again I have to praise the manager who did her very best to redeem the situation and am hoping for much better on...