Muffin Break Chester — Restaurant in England

overpriced food, served undercooked, cold food and bad service and help from staff when expressing issues politely.

Went for brunch due to high ratings. we ordered a vegetarian breakfast, french toast and two frappes. after sitting down we was told there’s no frappes available and to pick something else “like a milkshake or a smoothie” as the worker said. we picked two of the same smoothie which are about 50p more expensive than the frappes. we were served the tiniest singular piece of french toast was brought out, which for £9 you’d expect a bit of a bigger portion and a stone cold, undercooked vegetarian breakfast.

staff then had the audacity to bring the card machine over to the table to charge us an extra £1.10 for the smoothies we didn’t want in the first place.

the staff were incredibly unhelpful after we politely expressed our issues and made no attempt to rectify the situation.

I’d hope this is a one off situation however it was incredibly disappointing for...

I have come here with my grandad for a number of years and haven’t been in a while, we decided to go again and the experience was not pleasant. Food and coffee was ok but the environment was not. We got there 1h/40mins ish before closing and while we had just been served and sat at our table they were sweeping floors and making extremely loud noise in the kitchen which was especially irritating and uncomfortable for my grandad as he is deaf so we struggled to communicate. Floors were wet and slippy from mopping while there were people still in there. The staff were very preoccupied in cleaning early to the point a woman was waiting to be served for so long that she left and was ignored by staff. Really disappointed in this after returning again after a year or so and was not the nice cafe I...

Luckily our bill was half price due to Eat out scheme, otherwise I’d have been very unhappy. Sausage roll for my 3 year old was “warmed up” but still stone cold in middle. Toastie was literally a couple of pieces of toast with the tiniest portion of tuna in the middle...really poor. Toilet roll in toilets hadn’t been replenished and staff weren’t overly friendly. To top it off, the manager entered the store with a group of friends/family members like they were the royal family....demanding to the staff they clean the table where they were Wanted to sit and spending half an hour discussing the options for their food/drink whilst ignoring the struggling staff (or speaking to them rudely) and the cafe full...