NiceBites - Takeaway in Chester — Restaurant in England

Let me tell you a tale of woe and disappointment. After a shopping trip in the market we thought we'd grab a quick bite, so we had a wander around and settled on this place: the American diner vibe had an appeal, and with a small menu consisting of pretty simple options we figured we'd be in and out reasonably rapidly.

[ Narrator voice: they weren't. ]

First, we stood near the counter for a couple of minutes before anyone even acknowledged our presence; sure, they were busy, but nobody even took two seconds to say "we'll be with you as soon as we can".

Orders finally placed, 15 minutes later our drinks arrived. No "sorry it took so long", no nothing.

Another 10 minutes passed, and bored of being roundly ignored we asked if we could have it to go, and then resumed our waiting.

Eventually, after a wait of nearly 40 minutes since we arrived, food was ready. You know the expression "good things come to those that wait"? Don't believe it. The sweet potato fries were limp and bland, the coleslaw was soft and runny, and the three tiny slivers of Cajun chicken that constituted the main event were dry and uninteresting. My other half's wings were OK - not stellar, but passable - but truth be told the salad was probably the highlight. (Not because it was good; it was just the least bad.)

Good food can overcome poor service, and good service at least makes poor food less of an insult, but when both things are poor they just serve to reinforce each other.

(Wish I could reply to the owner's response, but this edit will have to do. Fast food places almost always look busy behind the counter so were I to follow you advice I'd never eat anywhere, there were more than two members of staff at the time (two men and a woman, if memory serves), and it's all very well telling me I should've said the food wasn't up to snuff at the time but if you'll recall we'd had to resort to getting the food "to go" so that wasn't an option, but I'm glad you've sorted your problems although I do hope it happened more quickly than the six years it took you to respond to this! Oh, and to all the people who have been calling me a "wannabe reviewer", sure, I could've just said "service slow, food bad" like some kind of neanderthal but that strikes me as being unhelpful, and if you think "taking time to write something carefully" is a bad thing then that feels like a...

When my wife said "let's pop into Chester indoor market" I said no thanks.....but as she wears the trousers (sometimes) we went in......and am I glad I followed her.

The choice of food was staggering in the food hall but I love a good Burger and I saw this place, NICE BITES, and the burger looked pretty tasty.

Now, If I am honest, Hickories made the best burger and I thought it couldn't be beaten BUT boy was I wrong, the burger made at NICE BITES is OUTSTANDING.....I never thought I'd hear myself say it but it really is THE BEST BURGER I HAVE EVER HAD......and believe me in my 52 years on this planet, I've eaten a few.

Also, I must point out that the place was immaculately clean and the guys there working we're extremely friendly and enthuastic , this is one seriously great place to eat food....

I'm now thinking of opening an office in Chester, just for this food hall, especially Nice Bites - good job guys, I honestly can't wait to come back and have another burger (they do other delecious looking food, but I'm a burger guy.

Great job NICE BITES seriously...

Was abused by staff whilst visiting with my family after making a complaint to the owner and market manager I was told I’d sworn at them, this never happened and never would from my side Edited as I cannot reply to owner Yes it was abuse I never raised my voice / shouted / or was rude just simply asked for no onions as per the order and was then yelled and laughed at by the staff As such we left without any further drinks or deserts I did make complaint but owner claimed I was aggressive after speaking to staff The market manager then refused to assist any further, citing a police report for harassment 😂 Harassment for asking for no onions 🧅🤷‍♀️ so I asked for the crime number but got no further reply …. it would appear they are good friends so explains that in a nutshell 👌🏻 Anyway lesson learnt to go elsewhere and give this chap / stall a swerve next time There is plenty of fresh victims visiting Chester daily so he’ll do fine 🫣 If you have any issues don’t expect them to...