Pizza Express — Restaurant in England

the poor standard of food my fiancée and I received at St John’s street Chester restaurant on 31st August at 6pm. We had chosen Pizza Express for a celebratory meal to mark our engagement, but sadly the experience left us both very disappointed.

The pizza I ordered was dry and tasteless, and the side of chips was also poor in quality. When I raised this with staff, the cost of the chips was removed from the bill, but this did not adequately address the overall issue. Given the occasion, we had expected far better.

We left feeling that the quality of food and the response to our complaint fell short of the high standards usually associated with Pizza Express. This was a particularly important evening for us, and it is frustrating to have such a special...

The food and drink was good, atmosphere nice, but service should have been better. As a result, we didn’t leave a tip and we probably won’t return to this particular Pizza Express.

I ordered the pale ale which is 330ml and the cheapest ale on the menu, and they gave me (and charged me for) a completely different 500ml golden ale despite having repeated “the pale ale”when I ordered. Sure, I enjoyed the golden ale but it’s not what I ordered. We also asked for water for the table which we had to ask for twice as they forgot about it. When trying to settle the bill it took a while for anyone to notice that we were waiting to pay. None of these were hugely problematic by themselves but in combination it made for a less than ideal...

An apathetic welcome and then begging for reviews? Well here's a review for you... In hospitality the welcome sets the stage for everything afterwards. The pizza was without doubt excellent for Pizza Express, "if you've got any allergies, just mention it when ordering"? If you're the only person seating and taking orders. Get with the program mister! Why not... "Would you like to take a seat and I'll be with you in a moment. Do you have any allergies we need to be aware of at all?". Anyway, we don't as we're not 'special', but for God sake Mr manager. Make a bloody effort at the gate without prostrating yourself at the bill. Honestly. Hospitality 101. I'm being kind with the review here. Next time,...