Arby's — Restaurant in Allen

Yes, i took my mother out for lunch at 201 N. Central Expressway at 105 pm, Thursday the 6th of June. Went up to register to ask whats the differance between the #10 combo and the $5.00 Beef n Cheddar combo? The lady responds, no savah in spanish meaning she didnt understand i the pointed to the advertised special and the #10 combo and asked the differance? No savah. I have worked in restaurants over 20 years and spoke what the Hospatality industry calls Restaurant Spanish. When i spoke spanish of the entire order, it was like i was speaking to a different cashier. She spoke clear English. The Hispanics friends i have made over the years working in Hospatality Industry would tell me what are you doing? Learning Spanish, and they all responded we all know English, we just dont want to speak it, they were laughing saying i cant believe people haven't cought onto this, always in the 1000 plus times i asked. They would always ask do you think i would go to another country and not know the language? I took the time to write this to open peoples eyes to upper management understand this is not me trying to degrade Hispanics in all means, it's about having a restaurant with one way of thinking in Guest service, and corrective action. I told my mother the biggest let down was that was the manager in the black chef jacket that helped us. The only reason i go to this location is i cant drive cause of medical issues but really doesnt matter what time you go it seems like this store is only doing 30% of what they could do. Crew may seem a little happier with more money. I apologize to write somthing like this, but its the truth and have part of the video of this encounter if people think...

I am posting this review based on a visit my husband (Keith) made to this location today (Tuesday, 04/09/24) around 3:30-3:45pm. He placed his order through the drive-thru (2 Double Beef and Cheddar sandwiches--sandwich only--and 1 small curly fry) and the female employee tried to comminicate the price but was not able to speak English well enough to understand what she'd said. So, Keith proceeded to the window to pay and pick up the order. He handed over a $20 bill, which should be enough to cover the order. (This is what we always order. Also, I checked price online and with tax, it came to $19.45.) When he got to the window, the female employee advised the total was $25 and some change. He again repeated his order and told her that can't be the correct amount, it shouldn't be that much. He asked her what she showed the order to be, the female employee, at the window, rolled her eyes and repeated the amount again. He again, asked her to read the order back to him, and again she just rolled her eyes and attempted to read the order, but Keith again could not understand what she was saying because of a language barrier. He said that can't be right for 2 sandwiches and 1 small fry. She again just rolled her eyes. He at that point was frustrated because he couldn't get anywhere so he asked for his money back and left. Had the employee not reacted the way she had (rolling her eyes over and over) and had made an attempt to communicate to find out why the order was more than it should be, he would have...

Yesterday, I had the pleasure of visiting Arby's with my family, and it was a fantastic experience! From the moment we walked in, the staff greeted us with a warm welcome, setting the tone for a delightful meal. The service was exceptional—our order was taken promptly, and our food arrived quickly, all while the team maintained a friendly, attentive attitude throughout.

We opted for a mix of their signature sandwiches, including the classic Beef 'n Cheddar, which was as delicious as always, with the perfect balance of savory roast beef and melty cheese. The curly fries were crisp and seasoned just right, and the drinks were refreshing.

The restaurant itself was clean and well-maintained, offering a comfortable and family-friendly atmosphere. The staff went above and beyond to ensure that we had everything we needed, checking in on us without being intrusive.

Overall, this visit to Arby's exceeded our expectations. Great service, tasty food, and a welcoming environment made it a memorable dining experience for my family and me. We’ll definitely be...