Saltgrass Steak House — Restaurant in Arlington

I've been to other Salt Grass locations and had yet to be disappointed, until this location.

Let me clear things up a bit, we arrived and we're treated great, it was around 5pm Saturday. It was normal busy. It was just the wife and I. My third time visiting a salt Grass location. It was my wife's first time at Salt Grass. Our server BJ did a good job welcoming us once the hostess seated us.

We ordered the fried pickles which were amazing with their homemade ranch.

The wife ordered a 8 oz Top Sirloin with the sweet potato fries. And I got a Top Sirloin 10oz with a loaded baked potato.

She got a water with lemon and I got a tea. It was great.

We got some fresh bread with honey butter per standard. A welcome nibble while you wait for your order.

Our pickles were brought out, and soon after our salads. I drank my tea about 3/4 of the way. At this point I wanted to go to the bathroom and clean my hands, but our server got a few other tables and we never saw her stop by again at this moment. I started eating the fried pickles with the fork,

Finally a manager saw me owling the place for a good 10 mins and came to offer his assistance which was highly appreciated in locating the bathroom.

I could finally enjoy the finger food appetizer.

I arrived and my wife was upset. They prepared a medium rare Ribeye for her... But she had ordered a medium rare Sirloin. (Who would complain, it is a more expensive cut, but when you expect a certain cut, your taste buds expect a different flavor)

My Sirloin was correct, well done, no issues here.

My wife was hungry and decided to just forgive the mistake and eat, but she didn't enjoy it. The sweet potato fries were very bland and ended up not eating her side.

The Mac and Cheese was cold, and had a odd taste I didn't not have at the other locations I've been to. We didn't even bother eating it.

Mind you my Sirloin was amazing. I loved my loaded baked potato.

But the issue arose that I had to eat this steak with nothing but my own saliva to help swallow it, because my tea was never refilled.

BJ came by to ask how our food was, but didn't notice my cup, which was sitting at the end of the table 1/4 empty. Until after we were done and sitting there for a few minutes before needing our check, we were offered dessert, but I just wanted something to drink. Which I finally got my refill just before we left.

I felt like the experience at the Mesquite and Garland locations were a lot better in terms of their attention to service.

I just wasn't too pleased with this particular experience, I asked for the check and put enough cash for a small tip considering the service I received was sub par to the others locations. I usually tip anywhere from 20-39% my ticket, but again, we just wanted to go.

My wife unfortunately was unhappy with her first experience at Salt Grass.

I may give Salt Grass a visit again, but maybe not...

My experience Sunday afternoon on April 29 was a flop. Ordered 2 Cesaer’s, vaquero tacos with fries, chicken friend chicken with mac n cheese, and cheesecake.

After placing the order the waiter comes back and tells us that they aren’t serving the tacos anymore (very underrated menu item btw). So I order a strip, rare with fries.

Salads arrive and the romaine was not crispy and fresh. It wasn’t on the verge of wilted and seems like it was wet when they tossed it with dressing. Very sloppy.

Chicken fried chicken was overcooked and dry, didn’t seem like the marinated breast they normally serve. The cook even cut into it to make sure it was done. It was obviously cooked all the way through based on the color of the breading which was more than a deep golden brown. The cook needs some training, a timer, thermometer, or a combination of all of those. Was happy they served it with a side of the cognac peppercorn sauce I’d asked for, even though it spilled all over the plate on the way to the table. But the mac and cheese I ordered no breadcrumbs came out with breadcrumbs.

The steak I ordered was cooked to medium, had the server asked about the temp I would have told him but there was no inquiry made. The fries I was served were not hot and fresh but just warm instead.

We ate both of the entrees. They didn’t taste bad but they should have been better. The sides we only nibbled on.

The cheesecake dessert was plated for someone else and not for us. The white chocolate drizzle that they swirl/marble into the strawberry sauce had dissolved into the strawberry sauce from sitting in it for so long. Again, very sloppy presentation. The cheesecake was also cool, not cold, the plate wasn’t cold, and we were given two teaspoons to eat it with. I remember it used to be called two fork cheesecake (maybe that changed, I didn’t read the menu), I even remember that I have been served with forks from the fridge at many other locations.

I have no problem telling my server or manager when I’m at the restaurant about my experience, but when I’m with a guest to whom I suggested we go there and it’s his first time, I’ll overlook a thing or two because it really isn’t that big of a deal. But had I gone to manager to tell them about my experience and tell them that every single thing (except for our coke and Coke Zero) we were served had a problem, I’d look like I’m just out for a free meal and it would have looked tacky in front of my guest.

Manager, please take the time to pull up my ticket and the cameras. We were sat shortly after 1PM and the card was ran...

After a whole day of touring (first w/ a VIP guided tour of AT&T Stadium then a guided tour of the Cowboys training facility at the Star in Frisco), we decided to find a casual steakhouse near our hotel, literally 5 min away.

There were a lot of higher rated spots but they required a more formal dress code and we hadn't packed those types of clothes on our trip.

The choice came down to Longhorn's, Texas Roadhouse and Saltgrass. My Google and Yelp research revealed that Saltgrass seemed to have on aggregate the slightly higher rated sentiment online so we settled on Saltgrass.

So we strolled in and noticed there were quite a few ppl waiting in the lobby and we started thinking that the wait would be long but surprisingly the hostess told us it would only be 15-20 min for table which was pleasantly surprising.

I ordered the biggest ribeye I could find on the menu. My dad got a 12 oz-er and my brother decided to try country fried steak for the first time. I appreciated the butter finish on top of the steak!

My ribeye was cooked 90% perfectly (I asked for medium rare). There was a good amount of meat near the rib cap, radiating outward from the bone, that could've prolly used more cook time as it was edging more towards rare but I can borderline tolerate rare so it was ok I guess.

I have to say, the country fried steak my bro got was not good. My dad and I tried some of it and it had the texture of ground beef??? It was also extremely well done and SUPER dry on the inside which made it difficult to swallow without drinking something.

Smoked mac n' cheese side was delicious. Al dente noodles and very cheesy. Ceasar salad was mid (typical store-bought sauce). Brussel sprouts underrated (nicely roasted). Sweet potato fries could've been crispier.

Our server Jonathan, was very attentive to us throughout the night. Checked up on us constantly. When explaining the soups of the day to us he forgot to mention that one was a creamy soup and the other was a non-creamy one (just a future tip to provide that info to the patrons as well ^_^).

Btw, I can't forget how tasty that Tito's texas tea was. Felt like I was drinking a refreshing juice! I was prolly buzzed after leaving the resto and didn't even realize it LOL.

Overall, a very solid dining experience...