Hilton Garden Inn Dallas/Arlington — Hotel in Arlington

Excellent Hotel!!! We used this hotel for a recent Monster Jam event at Cowboys stadium. I usually opt for Embassy Suite properties and fallback to Hampton inn when there aren’t any in the area. After reading horrible reviews of the Hampton Inn near this location, I changed my reservation. We did see the Hampton property and are happy with our choice. What a GREAT choice.

My experience started with Chandler. I called her on the phone a few days prior to our arrival and made some accessibility requests. She was very accommodating and reassured me everything would be in place. I have heard that before several times but to my surprise, she was there to check me in and said that all was set with my room and that all my requests were honored…and they were!!! It was a Wow moment for me but my great experience did not end there.

Being unsure about how breakfast worked at the Garden Inn variety of Hilton hotels as I only stay at Embassy properties, I ventured down to the breakfast area the next day. I was greeted by Marshall who explained everything to me. He explained it so well that I decided to dine at the hotel several times. For those who do not know like I did not and are familiar with the difference between Embassy and Hampton, it is the best of both worlds. You can choose a continental style breakfast like that at Hampton (much better quality) or you can add the Embassy style cooked to order part with omelettes, eggs etc. I really like the choice and not having the added cost if I either don’t want breakfast or the option of only adding a small fee if I only want oatmeal fruit and cereal. Then if I want to go all the way I can add the full cooked to order breakfast. It is all about choices these days.

Now about the area. The area seems very safe. Never once did I feel unsafe in the area and I did some walking around as I did not have a vehicle. It is like any big city. This is coming from someone who lived in Phoenix AZ and currently live in a town of 20k people in NC and knowing the difference. There are plenty of nearby food and convenience store options and the hotel has their own options as well if you prefer to stay in place. There is a steakhouse next door that I HIGHLY recommend and have also reviewed. It is a bit pricey but worth every penny. It is hands down one of the best steakhouses I have ever eaten at.

If you do drive a car, I would say maybe park in the front part of the hotel, but even then I wouldn’t feel unsafe leaving my car outside.

Now about the hotel itself. It is definitely a newer property and the beds are very comfortable. The rooms are very modern and the hotel is super clean. The pool is also beautiful and you can only access it from the interior of the hotel but it is an outdoor pool. The one and only complaint I have is the elevator and this was a common issue with all the guests. It is slow but if that is the only thing we can complain about, then so be it.

Also if you can get a room on the side by the freeway and don’t mind a small amount of freeway sound, you get an awesome view of Six Flags and you can see the stadium off in the distance (see pics). The stadium is within long walking distance (about 45mins/2.5 miles) but I recommend Uber/Lyft. It is about an $8 ride.

I am thoroughly impressed with this hotel and hope to be back to this property to see a game some day if I find myself...

My wife purchased this stay 4 months prior for us to attend a Dallas Cowboys Football game for my birthday. She reserved a Junior King Suite. Thought that would be special for the occasion and since it was my birthday.||When we arrived at the hotel, we were greeted by the Desk Supervisor Chandler W. She gave us our room keys and we proceeded to our room. When we opened the room, we noticed that this was a two-queen bed standard room. We immediately went back to the front desk thinking they had made a mistake. Back at the front desk we were told, by Chandler, they had to make a change since there were no Junior suites available at this time. Chandler stated the change was made thinking we required two rooms because we had children. Interesting since when we made our reservation 4 months in advance for 2 adults. Chandler stated that the Junior Suite was not available and sold out. Chandler offered us breakfast, $50 in points, a room changed to a suite after the second night. None of this was beneficial to us and we were only staying 3 nights. Chandler stated that we can find another hotel, knowing it was game weekend along with a concert in the area. Since this was obviously a scheduling mistake, on her part as the Desk Supervisor, we asked to be upgraded and were told that there were no upgrades available, only a King room with City View. Not a suite. ||On our arrival, Chandler never informed us of this change. Basically, changed it without notification. After approximately an hour or so, we were placed in that King room with a City View. As a result, we missed our dinner reservation. Realizing this was a downgrade, we needed to move on and handle this later. The King room with City View compared to a Junior Suite was approximately $60 per night difference. ||We were told that we would also receive points for our stay but have seen nothing.|When we challenged this, the supervisor told our travel agency that they gave us a King Suite and we were happy. That was definitely not the case, and I can only think that she lied to us and the travel agency also.||In closing, this is unacceptable to treat a Hilton Honors customer or any customer in this manner. Chandler W. performed poorly with over scheduling and handling the situation. She put us on the defensive with her comments like stating that we can find another hotel. I am a Hilton Honors member, maybe not the highest reservation, stay style member but have always chosen Hilton above others. I have never been made to feel this way by a Hilton Associate and would like to think that this type of review would influence how Chandler W. treats...

My wife purchased this stay 4 months prior for us to attend a Dallas Cowboys Football game for my birthday. She reserved a Junior King Suite. Thought that would be special for the occasion and since it was my birthday.||When we arrived at the hotel, we were greeted by the Desk Supervisor Chandler W. She gave us our room keys and we proceeded to our room. When we opened the room, we noticed that this was a two-queen bed standard room. We immediately went back to the front desk thinking they had made a mistake. Back at the front desk we were told, by Chandler, they had to make a change since there were no Junior suites available at this time. Chandler stated the change was made thinking we required two rooms because we had children. Interesting since when we made our reservation 4 months in advance for 2 adults. Chandler stated that the Junior Suite was not available and sold out. Chandler offered us breakfast, $50 in points, a room changed to a suite after the second night. None of this was beneficial to us and we were only staying 3 nights. Chandler stated that we can find another hotel, knowing it was game weekend along with a concert in the area. Since this was obviously a scheduling mistake, on her part as the Desk Supervisor, we asked to be upgraded and were told that there were no upgrades available, only a King room with City View. Not a suite. ||On our arrival, Chandler never informed us of this change. Basically, changed it without notification. After approximately an hour or so, we were placed in that King room with a City View. As a result, we missed our dinner reservation. Realizing this was a downgrade, we needed to move on and handle this later. The King room with City View compared to a Junior Suite was approximately $60 per night difference. ||We were told that we would also receive points for our stay but have seen nothing.|When we challenged this, the supervisor told our travel agency that they gave us a King Suite and we were happy. That was definitely not the case, and I can only think that she lied to us and the travel agency also.||In closing, this is unacceptable to treat a Hilton Honors customer or any customer in this manner. Chandler W. performed poorly with over scheduling and handling the situation. She put us on the defensive with her comments like stating that we can find another hotel. I am a Hilton Honors member, maybe not the highest reservation, stay style member but have always chosen Hilton above others. I have never been made to feel this way by a Hilton Associate and would like to think that this type of review would influence how Chandler W. treats...