Capolinea — Restaurant in Atlanta

Disappointing Experience—Not Worth the Risk of Poor Attitudes

This was my first visit to this restaurant, and I dined with a party of four. We were especially excited to try their “table-side martinis,” as none of us had experienced this before. When the waiter came to take our drink order, I asked for his recommendation, as they only offer four martini options prepared table-side. I immediately agreed to his suggestion, my wife ordered the same, and a friend ordered a different martini, also table-side.

When the bartender arrived to prepare the drinks, I noticed he only had two glasses, even though we had ordered three martinis. Politely, I mentioned, “I see only two glasses, but we ordered three martinis.” The bartender, with noticeable attitude, responded, “I only got an order for two,” and proceeded to make just those two. Assuming there must have been a misunderstanding, I reiterated that I had ordered the same drink as my wife. He sharply replied, “Well, I just have two—you’ll have to get the other one from the bar or wait.”

At this point, I was confused and frustrated. I assumed there was a shortage of glasses or ingredients and didn’t want to cause a scene. But when our waiter came back, I explained the situation to him. He looked puzzled, remembering I had ordered two of the same martini with my wife. The bartender then held up the receipt and, again with attitude, said, “I only have two on the order.”

This is where things became truly frustrating. Instead of simply accommodating my request to begin with, the bartender, clearly noticing my frustration, pulled another glass from under his cart and made the third martini. It was baffling to me—he had the resources all along. Why not just say, “No problem, I’ll be happy to make your martini!” rather than escalating the situation with unnecessary attitude?

My complaint isn’t about the waiter accidentally getting my drink order wrong—that happens. My issue is with the rude, unwarranted attitude from the bartender. Whether it's a $1 soda or a $20 martini, at a restaurant that prides itself on offering a premium experience, you expect better customer service.

In the end, our party spent $360, but the experience was completely soured by the bartender’s poor attitude and lack of professionalism. When you’re paying for a top-tier experience, having to deal with bad customer service is unacceptable.

Not to mention, and completely unrelated to the poor experience with the bartender, our waiter was equally underwhelming. He never took the time to explain the menu, didn’t check on us once after the food arrived, and only did the bare minimum of his responsibilities. For a restaurant that markets itself as fine dining, the lack of engagement and attentiveness from the staff...

This month is full of birthdays and weddings and a lot of different celebrations at the end of summer and I'm here for it all. Was really excited to come to this restaurant, italian is my favorite cuisine, and Capolinea had amazing reviews, so I definitely wanted to come here at some point. Capolinea is located in the brand new Signia Hotel by Hilton, and the whole building is gorgeous. It is right outside of Mercedes-Benz stadium. The ambiance from when you walk into the hotel all the way until you arrive at the restaurant is mesmerizing. A lot of bright colors and lights, extremely clean aesthetic. In the restaurant, they had a bar that was separate from everything, plenty of seats that were very comfortable and intimate, they also had outdoor seating that overlooked the stadium that were really cool to look at or take pictures of. I know I said I would do a better job of remembering names, but I do not remember who our waitress was, I remember she was fairly new to the job. She told the party she had been working there for a few months and was enjoying it so far. The waitress was extremely knowledgeable. She answered all of our questions and gave great suggestions based on the information we were giving her. This is the best kind of waitress that kind of guides you to make sure you maximize your experience at the restaurant, so shout out to her. For the food, Capolinea had a really interesting menu full of intriguing dishes I wanted to try. My favorite thing I ate by far was the Beef Carpaccio. It was the appetizer we had. It was served with bread, and you put the Carpaccio on it, and the taste was splendid. I could have eaten just that all night. The other things I had included: Margherita pizza and the Ravioli D'Anatra. One important comment that would be disingenuous if I didn't add is that the portions served at the restaurant are extremely small! The food was great but was not filling at all. That is not a knock on it at all, by the way. Just be mindful to not skip lunch, thinking you'll have a big dinner, lol. Oh, one more fun fact it is a bit pricey, ok not just a bit it is pricey! Again not a knock just giving the people the...

We were at the Hilton Signia for four nights and ate here three times. The food is great except the mushroom pizza was way too salty. So I'd either avoid that or ask them to cut down on the salt. That's the only issue we had. This is a very relaxed but attentive space. Everyone was friendly, they recognized us and were all welcoming. Jared our waiter on our last night here was fantastic. He was friendly and made sure he addressed our allergy concerns. I like a wait staff that is engaging and willing to have a conversation about the food and other things also. Armani was also wonderful. He was our bartender/ server the night before and today he made us a signature cocktail at the table. It was very theatrical and delicious. He was also someone who was very engaged and both looked like they really liked their jobs and people. I also want to mention Litzy. She was very sweet and helpful when she was our server the other day. The place is clean and bright and and open. Lastly the food. With the exception of that mushroom pizza everything was delicious. Nothing was over seasoned and portions, while not gigantic, were a perfect portion. This is not a cheap place to eat but worth every penny. I would eat here again if we were staying longer. I hope my wife will have her conference here next year and I'll be back again!!

A little note, there have been some reviews that have said this place was understaffed and slow. I think they don’t realize this is relaxed dining. No one is rushing to turn over tables for another seating. It’s a relaxed dining experience the way it should be. If you’re in a rush maybe ask your server if they can bring things out a little faster. I’m sure they would but you’re missing the whole point if a...