Starbucks Coffee Company — Restaurant in Atlanta

I purchased a nitro cold brew with 6 pumps of while chocolate mocha and a grande iced americano for my order. When placing my order, the cashier asked me what size I wanted my nitro cold brew. I said, "you guys only do up to a grande right?" and the cashier looked at my with a look and said, "no you can do up to a venti." I was surprised because I was always told it was up to a grande. The next associate chimed in and said, "no, it's only up to a grande." So, I went ahead and placed my order. We waited for roughly 10-13 minutes and then all of a sudden, the barista shouts out my name and says, "we are all out of cold brew." She informed me that I had to place a drink order that will be EXACTLY the same amount as the nitro cold brew with 5 white chocolate pumps and I said, "I don't know how exactly it will be... what are the options to sub it with." I asked for a venti iced white chocolate mocha with oat milk and an extra shot and the cashier said I owed an extra $1.90. The barista says, "you have to charge for extra oat milk." I replied, "Starbucks is not charging extra for alternative milk..." Overall, this was the WORST experience I had with Starbucks. I felt like I was informing the employees of the new mandates with Starbucks and the fact that they expected me to create a new drink order that will be the exact cost of a drink that they shouldn't have allowed me to get if they could not make it was ridiculous. I waited an extra 10 minutes for that. My reeipt number for reference is : #011884, and even on the receipt the cashier got my nitro cold brew order wrong with the quantity for the white mocha. By far, the...

I usually have a great experience at this starbucks, despite how long it takes for them to make orders. They have a member of their staff named Macy, a lighter skinned small framed female. Don’t even bother ordering while she’s there, she rude and should retire from customer service with that horrible nasty attitude. I politely asked her for a lid after I ordered 3 drinks and a cup of water. Mind you, I work in this mall and spend money there all the time. To make this brief she spoke to me in such a rude manner, like I was her child, I kindly grabbed my things and returned to work. But here I am at 4:21am writing this review. She is the reason why people act out of character towards customer service workers. I will never spend another dime here. I will wait until the Starbucks opens in the middle of the mall & I will be sure to tell everyone I know about her disgusting attitude. Her manager needs to have a serious talk with her because she’s a liability. She’s need to be more mindful of how she’s speaking to the public, we live in a time where your actions speak way louder than your words , and a small situation like a lid can turn...

This is the best Starbucks to ever exist! All of the employees were so polite and cool. When I walked into the store it smelled of fresh coffee with a hint of vanilla, my favorite song was playing (the clean version of course) and it was such a nice vibe. When I finally got to the register I was greeted by the chillest funniest cashier, Nhijir (who also had great hair and an amazing smile)! I ordered a Carmel Macchiato and a butter croissant. When I was handed my drink I opened the lid to find the most perfect grid of Carmel drizzle to the point where I didn’t even want to stir in my 9 packs of sugar… Overall the experience was transcendental as I now do dream of getting a cup of coffee from that Starbucks every night. If I could I’d traverse from my living quarters all the way to Lenox every day just to relive the moment. To all the other reviews that said anything negative it was probably because they were being difficult or rude therefore it made their experience tiresome. However I hope that one day everyone gets to go there and is graced by the good vibes of Starbucks at Lenox mall in the...