Let me start off by saying the food was AMAZING- As long as you don't mind waiting ~2 hours for your food. We booked the truck to be at our facility from 11:30 to 1:00. The invoice (that was 100% prepaid prior to the event) stated that the truck would arrive 1hr before and stay 1hr after than the event for setup and cleanup. I called at 11:20 to confirm they would arrive at 11:30, they said it would be 11:45 due to a flat tire, okay, understood. However, a call would have been appreciated letting me know that I would have to push back our employees lunch time. I confirmed with the owner during the initial booking and the day before that we needed a quick turn around time on getting food out. She assured me that the food would be prepped and ready, just need to be reheated on the grill to order-- okay good, right? No. People were standing out in line for 30 minutes to an hour and a half waiting on food that was supposed to be ready.
Also, the customer service was awful. I received several complaints from employees about them being rude and arguing with each other the entire time.
Side note, they did have to order steak to be delivered to our property because they didn't have enough. I do appreciate that they did this and did not just say "we ran out" and not give people what they wanted. However, this made people have to wait even longer for their food.
Unfortunately, we will never be using this...
Ā Ā Ā Read moreHibachi Ninja is hands down the BEST! We had them cater a company event for over 250 people, and they absolutely killed it.
The food? Incredible. Everything was so fresh, flavorful, and cooked right on the spot. You could see how much pride they put into what they do, from the quality of the ingredients to how beautifully everything was prepared. People are still talking about how good it was!
The team was amazing too. Professional, organized, and super fun. They handled such a big crowd with no problem at all and made sure everyone was taken care of. And the chefs didnāt just cook they put on a whole show. It turned dinner into an experience, which made our event even more special.
If youāre on the fence about booking them ā¦do it! Whether itās for a small gathering or a huge event, Hibachi Ninja delivers. I canāt thank them enough for making our night...
Ā Ā Ā Read moreI just got home from a long day of work, and was craving some hibachi. I had to Google my usual hibachi spot to check its closing time when this food truck appeared in my search results. Decided to try it since it was only across the street from my apartment, which meant that I didnāt have to drive across town. So glad I found Hibachi Ninja š„·š» It was delicious and they were very friendly! I ordered the shrimp and steak. It came with vegetables and either white or fried rice. I like plain rice. I hope they will be there regularly because itās convenient to my home. If youāre driving, you can park next door at the...
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