The Bryant at Buckhead Village — Local services in Atlanta

March 13 2019, Review Update: It is not unreasonable to expect that when you pay a premium you will get what you pay for — a premium service. Apparently that is not a realistic expectation for the Bryant at Buckhead.

Building quality and management efforts have gone rapidly down hill. I have lost one valuable package that management has been claiming never to have received. After months of searching and opening a search inquiry with the Postal Service, we found out that it had, in fact, been signed for by a building employee. So my package was either stolen, or lost while in their care, and management still refuses to take responsibility, compensate, or even say they’re sorry. Long gone is the “what can we do to help ” days. We also lost two perishable packages that were taken hostage, since we cannot pickup from their “overflow” room unless the office is open… and let me clue you in, if you work regular business hours, they won’t be open when you get home.

I am reducing my rating by only one star which is extremely generous considering just how ridiculous certain exchanges have been:

Example A: Q:[over email]”Can you tell me if have a package in the overflow room?” A:[a day later, over email]”I don’t know, there are many packages in the overflow room” …. ?!

Example B: Q:[over email] ”I have a perishable package coming today, the office is closed by the time I get home so I won’t be able to stop by the office til Saturday. Can you place the package in the Luxer Lockers or in front of my unit?” A: “The lockers are full. Are you sure you would be okay with us leaving the package outside your door for two days until you arrive Saturday?” Q:”I will be home tonight, but the office closes before I get home. Please leave at my unit so I can bring the food in” A: [No response, even though the exchange took place mid work-day, and my food is still hostage … ]

The low quality of service and lack of competency of some individuals is actually quite an astonishing thing to experience. However, if you do not ever order anything, or you do not ever have to rely on the office for help, then you might still enjoy the building. Amenities and units are still really nice, and the maintenance team and courtesy officer are still doing a good job too. The building itself is a great space to be in. Additionally, there is a wonderful human in the office, who is unfortunately not in there everyday, but deserves the most positive recognition because of her sweet attitude and genuine efforts to help residents.

January 2019: The Bryant at Buckhead Village, formerly known as Hanover East Paces.

I moved into this building after extensive research and cross-comparison of apartment rental companies, reviews, cost-analysis and quality of physical property. I was blown away by the way the Hanover Management maintained the level of quality and overall class of the building. They really knew how to go all out and make sure it felt like a high-end experience.

Out of nowhere, Greystar took over building management. It seemed my research and effort searching for my new apartment had been for nothing — up to that point I had read awful reviews about Greystar, and had not been impressed with their other buildings.

Since Greystar has taken over, there have definitely been some bumps in the road, as there are with any management change — I think it’s important to look at the situation objectively. The maintenance and cleaning staff are the same people as before, and are as wonderful and as friendly as always. They installed a Starbucks coffee machine that has become super popular with both residents and staff. There is a visible attempt to make residents happy, and that is reassuring.

So far the transition has been fine. I’m still very happy to live in this building, and nothing significant has happened to impact our opinions positively or negatively. I will update my review if...

DO NOT MOVE HERE! Updated 5/28/19. The Bryant at Buckhead Village (formerly Hanover East Paces) is managed by Greystar and it’s an absolute disaster.

My vehicle that is always parked behind the gate was broken into TWICE in less than 6 months. November 2018: 1st instance May 26, 2019: 2nd instance *The gate is broken (see pictures for proof), it’s been broken for a week now. No estimated date/timeframe has been given for the repairs.

There is an APD Sergeant that lives on site and there’s supposed to be a patrol service that monitors the parking deck after hours. You would think that with all this security, it would be a deterrent for break-ins. After the first incident, Stephanie Dingle (Manager) informed me that she’d been working to have cameras installed in the parking garage. As of May 28, 2019 not one camera has been installed.

May 23, 2019 - Maintenance entered my apartment without my approval. The leasing office called me after the fact to say neighbors were complaining of noise coming from my apartment.

March 29, 2019 - I have a climate controlled storage unit on site. I attempt to go to my storage unit on 3/29 but I’m greeted by a swarm of flying insects from a bag of trash that was left in the room. I inform Stephanie and ask her to walk up to the room with me to witness what I’ve described. Stephanie acknowledges the insects and trash and agrees to have the storage room and my apartment treated by pest control the following Thursday. I leave the office and decide that is not enough, the insects are already in the storage room so it’s likely they’ve already made their way into my belongings. I inform Stephanie that a more immediate resolution is needed. It is then that she suggests moving my items to another storage unit and I spend my day off moving my items 5 floors. Additionally, I ask what consequence the resident who was responsible for the trash would face and her response was, “The trash bag would be walked back to the resident’s apartment and that she would have a discussion with him/her.”

Stephanie’s response below feels like a typical band-aid response. She makes it seem as though she took immediate action to resolve the storage unit issue, which is not completely true.

Issues under Hanover East Paces Management: July 2018, (according to the leasing office), a resident put a Christmas tree down the compactor which broke the compactor. As a result, trash had to be removed from the trash rooms manually. As you can imagine, that did not happen in a timely manner so trash sat in the trash rooms for days at a time. As a result, fruit flies began nesting and caused an apartment wide infestation. It was so bad that I could not stay at my apartment for days at a time. I notified the leasing office immediately when I realized the problem was beyond my control and management completely dropped the ball. I was never taken seriously, in terms of anyone being proactive to suggest resolutions. Additionally, after requesting a more aggressive treatment than weekly pest control, I was told a Terminix specialist was going to come out to perform a drain flush which should resolve the problem. I took off from work so that I could be there to oversee the process. I waited all day, checked with the leasing office on two occasions where I was reassured the person would be out that day for no one to ever show. I didn’t even get so much as a phone call to apologize. A couple weeks after residents were notified of the change in management. Photos attached of my correspondence with Autumn, Lori, & evidence of the fruit fly infestation.

I only gave a rating of 1 star because I can’t give a zero or negative rating. For such a premium price point, I have received inferior service. My home should be a place of peace and comfort and living here is quite...

I was a tenant at this property for almost 3 years and I’ll be the first to say: DO NOT RENT from this property for several reasons.

My washer was out of service in my unit for 3 months (Jan-March 2024) which led to me needing to transport my laundry to an empty unit in the building for 3 months. My washer being down, in addition to my dryer at a later date breaking, for an extended period of time was a violation of my lease. I was told by an office representative that they were waiting until the external dryer vent inspection was completed to address the issue. After several weeks this inspection was done, and more weeks went by as external assistance was requested to check it out before they eventually just replaced it as I suggested in the beginning.

JULY(2024)-JAN (2025) I was improperly charged eviction fees by a new leasing agent who was in charge of finances. This forced me into massive financial hardship that I am still recovering from today. In FEB(2025), I noticed several discrepancies between what I was told in-person and via email in conjunction with my now second lease. I also collected evidence when more than a couple times my rent payment made via cashier’s check was entered into the portal history later than my bank receipts/payment date. I asked the office to provide an explanation as to why this happened and a copy of a rent ledger on three separate occasions to which they said they would send via email and never did.

FEB-APR(2025) I was told multiple times (via email and in-person) that they were sorry this happened and would get back to me. I was told they would look into ‘months off on future base rent pricing’ as my move out date was approaching in mid-APR (2025). I was still open to the idea even after dealing with all the turmoil, but even then I heard no communication back from the office so I signed a new lease elsewhere.

Prior to move-out, I paid my final month’s rent a few weeks if not one month in advance but the portal showed I had a due balance of exactly my rent amount. I was informed in person and via email that my account balance would not be cleared until after the day my lease was up in April 2025 (my account was showing I still had a due balance). This definitely came off as a form of retaliation or way of preventing me from moving somewhere else since most apartments in the Atlanta greater area use the same portal system for applications and rental payment processing.

In addition, I grew very sick while in this apartment which after moving and not feeling even close to as bad as I did while living there makes me believe I experienced mold exposure that went unaddressed. I informed maintenance and the front desk multiple times that there appeared to be a water spot on the ceiling in my bedroom during my time there. I was told it was just moisture from the dryer vent when I originally brought it up, but during my move-out inspection I was told they would be painting over it after I moved out.

Even though I’ve now moved out, I felt it was extremely important for me to still give my experience as a tenant living here because I would never want someone else to experience such a high level of professional manipulation and gaslighting backed behind utter greed and...