Emerald Peach Salon — Local services in Atlanta

I would not recommend Emerald Patch Salon due to their unfair and misleading cancellation policy. They called to remind me of my appointment less than 24 hours in advance, and then tried charged me for half the service when I couldn’t attend. This is unacceptable because most reputable salons provide at least 48 hours’ notice and a proper reminder system. Instead of focusing on customer service, they seem more concerned with finding ways to collect fees for services not provided. A business should value clients’ time and loyalty, not penalize them with hidden or unfair charges. I will not be returning, and I suggest others carefully review their policies before booking.

As you can see the last text from this business was in MAY. There was no text like Ari the owner stated. Asking the customer to review hundreds of text messages to find an automated text is extremely bad customer service. Clearly from this picture, you can see that there was no automated text before the 24 hour cancelation window. This was clearly a mistake on the salon’s end and she’s trying to cover up the mistake and make a customer pay. You can see how this place works, avoid there are plenty of other wonderful salons in the Atlanta area to be dealing with a business so ridiculous when THEY failed to send the...

This was an upsetting experience and the first time I actually wanted to cry after going to a salon. I came in for a blowout and waves for an event I was going to later that day. While the blowout was ok, my hair lost all shape after the styling. I feel like walked into a wind tunnel on an extremely humid day. Whatever wave there may have been, disappeared into frizz within minutes. My hair ended up looking worse than when I came in, and I had to frantically fix it before the event. Unfortunately, I came in from out of town with no hair supplies, so there was very little I could do. Considering I paid over $100 for this service, the fact I had to do anything at all to fix my hair is ridiculous. If curling was not something the stylist could comfortably do, I could have changed to something else if she had told me. And people do have off days. I get that. But she left immediately after saying she was done without asking me if I was ok with the way my hair looked (like every stylist usually does), so I didn’t even get a chance to ask her to fix it. Overall, this is the worst time I’ve ever...

I have been coming here since they opened, as I followed my stylist and I adore her. However, I have been very disappointed with a lack of understanding and maybe doing a one time nice thing for a consistent client. I just returned to Atlanta from spending several weeks caring for my grandparents who are in hospice. I thought I had scheduled my appointment for a different day than it turns out I had. And while I understand late cancellation/no show policies are necessary, I have never once no showed on an appointment either here nor at their previous salon and the only time I late cancelled was when I woke up with COVID. If they could have offered some understanding in this situation, I would have been so appreciative and sang their praises to the roof. Instead, I was strong armed into an inconvenient appointment the next day that required me to destroy other plans I had so as not to pay 50% of my missed service (which I still would have rescheduled, just to a more doable day for me). Even credit card companies will waive late fees and charges if the customer has never had an...