Panda Express — Restaurant in Austin

Uber eats were morons when it came to delivering my order. They claimed that they could not find the restaurant and thus they extended my wait from an estimated 40 mins with one hour being the longest guaranteed delivery time to over the maximum hour. Needless to say I received cold food. Also my bottle of coke was completely missing. These folks working here clearly don’t care about the product they send out (and don’t send out) I did not receive any refund of any kind because uber claims that I cannot prove the cold food or missing drink even though they have data from the driver, the conversation saying that they couldn’t find the restaurant and the picture of what was delivered (not a soda to be seen). The proof was all there, but the restaurant didn’t claim responsibility for their actions/inactions, the driver admitted to being ignorant of the location, and uber was the most egregious offender by not only in their disbelief of my true claims, and their unwillingness to refund at least the drink that was 100 percent missing. I’ve uninstalled the uber app because they can’t provide a half way decent service if every suit collectively put forth their entire efforts into completing one order satisfactorily. They’re quite literally unable...

I arrived at 1pm. I stood in line for 40mins because I never could have imagined it would move so slowly. In fact, I showed up 30mins prior to that but decided to take a walk because the line was so long. When I got back the line hadn't shrunk by a single person. I only got in line because I never could have imagined they'd manage their customers so poorly.

Their manager only staffed two (2!!) employees to man the whole restaurant during the lunch rush. One in front and one in back. So this was not the employees' faults at all, just despicable management. Inconsiderate to both their own employees' workloads and the student custimers who have hourly classes and places to be.

I ended up not getting to eat the lunch I paid for until an hour later because after losing a full hour to trying to get food, I had to run to catch the quiz in my next class. I hope they increase their pay and hire more staff. I've never given a 1 star rating before I but this was well earned until they fix their staffing problem.

Their service during the most easily predictable crunch...

Well, that's a half hour of my life I can't get back. I can't imagine a more chaotic set up where the employees don't SEEM chaotic. Was the 14th person in line. Took 24 minutes to walk away with food. Did not have to wait for food. It was just that slow. It didn't help that when I got near the front of the line two people helping to assist customers and two people in the kitchen wen on break. They were already out of half of the food options hours before closing when it was busy. But they kept running out of standard items and so the whole line would shut down to fill orders for people who ordered things they didn't have at the time, or to fill internet orders immediately making people in line wait for 5 minutes here and there. I can't imagine a worse system. This location is SO convenient for me, and I have come here since it opened, but I think its time to take another "break" and patronize other food options. Life is short and my...