Marble Slab Creamery — Restaurant in Baytown

There’s never anything wrong with the ice cream because you can’t really mess it up, but the customer service is always off here. I understand the staff is mainly young people, but they could really use some basic training on welcoming people into the store or simply asking, “How may I help you?” when customers enter the store. Tonight, I arrived here and noticed one worker was talking to people in a car in the parking lot and she ran inside as soon as she saw that I arrived. I entered the store and stood there for several minutes in an empty line besides people that were already checking out. The young lady did not help me. Another young man entered the store later and walked right past me. Then he started rummaging through the trash for a receipt. We finally received help from the girl and the young man rang us up. When it came time to sign the receipt, he stands there, stares at me and says, “no pressure, no pressure”. I definitely did not feel any pressure when I wrote $0 for the tip. I remember having at least common sense at his age. It’s not worth it going through the awkward and lackadaisical customer service to get...

Fantastic establishment, amazing value for what you get. One of the cleanest places like it I've visited, fantastic customer service, always a truly friendly face behind the counter. Quality of the ice cream is amazing, nice creaminess that you just can't get elsewhere. Being able to add whatever you'd like to your order at no cost, is phenomenal. The novelty of watching them make your tasty creation on said 'marble slab' never seems to wear off. If you're in the market for a tasty treat, and happen to be in the area, definitely give this...

Last night was the first time that my husband and I went to this ice cream store, and I don't regret it. I loved the customer service, these two young women were working so hard to make sure we had a good experience! The ice cream was delicious and very sweet. It energized me, kind of what coffee does, which is strange but I liked it. I enjoyed all of the options that were available. How creative. I can say birthday cake is my favorite and we'll be bringing our child very soon to try it out too. My husband loved his coffee shake. Great...