Nothing Bundt Cakes — Restaurant in Beechwood Village

Their cakes are delicious but their customer service is TERRIBLE. Our accountant gives us a cake every year and their cakes have always tasted great. We particularly enjoyed the red velvet flavor one year. This year we were out of town when they attempted to deliver. They didn't call in advance to see if we were home to receive a perishable item nor we were offered the option of a re-delivery so we had to go to the store to pick it up. Despite calling the day prior (before cakes for the next day were made) they refused to change the flavor of the cake even though the pricing is same for both flavors. Furthermore when I went to pickup the cake they had plenty of red velvet cakes available for sale but still refused to substitute. Yes I understand a particular flavor has to be chosen in advance for delivery but not to allow a substitution in this circumstance is just bad customer service. I was left with a bad taste in my mouth that I am not sure even their great tasting...

First, the cakes are delicious! That is not in question. Here is my issue... I called prior to coming because I was coming from downtown and wanted the drive to be worth it. I asked if I could get a few bundtlets with light icing. The girl on the phone said yes. I inquired if I needed to order them or if I could just ask when I got there, and she said to just come in and ask, no problem. Upon arriving I ordered my bundlets And asked for light icing, she said no problem, but said it would be a few minutes. Great! A few minutes later another lady came out and told me I could have light icing one of them because all of my flavor had already been iced. Me-not happy. The only reason this is an issue is because I called ahead of time and asked this specific question and they told me it could be done. If they couldn't have done it, I would have sucked it up and probably would have come a different day, with no issue. Better communication with everyone in the store...

I ordered a cake to be delivered to my daughter in Louisville, KY, as a birthday surprise. I live in Atlanta. The service I received was exceptional. I have to mention Tori (an employee whose job does not include delivering the cakes) by name because she went above and beyond to deliver the cake personally to my daughter. When it appeared that limited store delivery hours and limited office hour availability at the apartment complex were going to prevent the cake from being delivered, the problem(s) were resolved by Tori. She personally delivered the cake to my daughter's apartment door on her way home from work and called to tell me that it had been delivered. Thank you Tori!!! You exemplify excellent customer service. BTW my daughter said the cake (white chocolate raspberry)...