Deck 12 — Restaurant in Boston

At least writing this review will be more enjoyable than our dining experience.

Pros: the beer had alcohol in it. None of the staff were overtly rude. The view is good, depending on where you sit.

Cons: there is no sign for the restaurant in the hotel lobby, which to be honest, is probably for the better, as the penthouse space looks like a cross between an IKEA cafeteria and a European youth hostel. Everything from the tables to the plants to the glossy yellow paint on the walls appears to have been purchased quickly, via Instagram. High, uncomfortable metal chairs add little to the dining room’s ambiance, which could best be described as incredibly, painfully loud, and somehow oddly shaped for dining or drinking, as well as mingling, waiting, or standing. The waitstaff uses a team approach, meaning a random, confused person will stop by every 12-23 min, maybe. Our initial minder stopped by with 4 bottled waters (?) for 6 guests. The next returned a conversation and a half later with the final 2 bottles, took our drink order, and told us the bottled water and paper menus (from which you can order Asian food, Mexican food, Boston seafood...any number of unrelated things really) were a Covid necessity. A third person arrived a while later with electric colored drinks ($15-17 per) in actual, unbottled glassware (??). The flavors ranged from “sweet” to “off sweet” with an occasional dash of “pre-mixed”. The food was fine but uninspiring (tacos on cold, lifeless tortillas, lobster purses without any actual lobster). The hot sauce came in a single serving airplane bottle. Salt, when requested, arrived in a plastic grocery store McCormick’s grinder. It’s friend pepper was not to be found. One waiter remained giddy during sightings, but seemed unsure when to dispense the side plates or paper napkins. Perhaps he had just joined the team? Perhaps he had never eaten out at a place with a $24 salmon caesar before? Perhaps we were dining in a department store? The other patrons, who appeared to have just arrived from a flash sale at Forever 21, did not seem to mind. Next to our table, there was a large TV playing an incongruous prank TV show. As evening darkened the dining area, it’s glow of odd, unappetizing gross out stunts persisted brightly unabated. Midway through the meal, it cycled back to the Roku home screen, and eventually the fluorescent purple hues of the screensaver, directionless but...

IF I COULD GIVE THIS PLACE NEGATIVE STARS, I WOULD. Our reservations at 7:15 pm were for a birthday celebration. When we arrived someone from our party brought a cake and was asking if it could be stored which the hostess took begrudgingly and set it behind the desk. Once the birthday girl arrived to notify of the reservation the manager stepped in and handed her the cake stating "We cannot put outside food in the fridge" even though the hostess communicated something different. Once seated our waitress looked at the cake and asked us if we wanted to put the cake in the fridge and we stated that it was frustrating and confusing how we were receiving so many different responses. When we ordered drinks (took 20 min) and appetizers (35-40 min). By the time we ordered food, we ended up ordering our second round of drinks which took another 30 min to receive and at this point the waitress is reaching over me to hand another person their drink when she lost control of the tray and a whole sangria fell over me. I was soaking wet, glass broken all around us and we had to ask to be removed from our table. The manager, ANDREW, NEVER came to check up on us. We had to request for him to stop by and talk to us about how disappointing the experience was. We were there for 3 hours. The food took so long and was mediocre. You would do yourself the favor of going to the mall food court for a better meal. The manager, ANDREW, mentioned that he planned on emailing us through the person that made a reservation to gift us a gift card for the unpleasant experience (which we would never go again) we asked how that would help us today and he looked at us and said "Well what would you like me to do?". Overall, staff was very rude, unpleasant and slow. The only staff that redeemed our experience because he was so kind was our second...

If I could give this place zero stars, I WOULD! I've been here twice and both times, the customer service I received was unacceptable.

The first time I was turned away and not seated because I was late for my reservation. There was no option to wait for a table to open up or any other alternative. The front desk person was rude and careless.

The second time I attempted to come to this restaurant I was just on time for my table reservation when I arrived. However, I was made to wait at the front without being attended for at least 15 mins. By the time we were attended, we were told we couldn't be seated outside as requested because our table had been given up to a walk-in party without a reservation. Instead we were offered indoor seating and were told we could only use the table for 1h before we had to leave to accommodate another reservation. When I asked if we could wait for an outdoor table as the walk-in party had done, we were denied the opportunity and told to take the table inside for an hour or no table at all. Bear in mind, this was the general manager speaking to us.

So we took the table indoor because we had already used valet parking and were starving! The brunch was good and our waiter (I can't remember his name) was awesome! He truly turned the experience around for us - super friendly and attentive. However, 45 minutes into our dining experience, the GM started standing around our table looking at his wrist watch as to signal our time to leave. It was annoying, unnecessary, and unprofessional to say the least. Will not be returning here!

In short: CUSTOMER SERVICE HERE IS TERRIBLE! MANAGEMENT STAFF IS RUDE! DON'T WASTE YOUR TIME! There are plenty of other restaurants in Boston with an...