
Horrible service. Not worth it for mediocre food.
Went here with a group of people, ready to binge on tacos and margs. We arrived around 7pm on a Tuesday - there were other parties at tables and a few at the bar, but the place was not busy. First red flag was when we were seated and not greeted by wait staff for more than 10 minutes. We had to flag someone down and ask if they knew who our waiter was.
When our waitress finally arrived, very step was a wait. One of my colleagues waited over 30 minutes for a drink. The food took forever to arrive. Our water glasses were only re-filled when we again had to flag our waitress down. At one point she disappeared for upwards of 30 minutes, had to ask the manager twice to find her for us (seemed like nobody knew where shew as). The food was mediocre at BEST. I ordered chicken tacos, which were dry and over charred, in a chalupa shell that tasted stale. My colleagues who ordered the fajitas seemed happy enough. Overall, not consistent quality.
Table wasn't cleared at all - we sat with our dirty/empty plates and empty water glasses until our check was paid. Sfe he never once came by to check on us or ask how we liked our food. When our waitress finally did return the bill to be signed, our credit card was missing. Had to ask the manager again about this, as our waitress was, again, nowhere to be found. She had left it at the register. As we paid the bill with the manager there, we expressed our disappointment at our experience. He "wished we had told him sooner" so he could have rectified it (apparently asking him multiple times to find our waitress and for refills of water, sitting at a table of dirty plates wasn't clear sign that there was a problem). He offered to buy us a round of drinks at the bar, which was nice, but at that point we were all beyond ready to leave after being there for over 2 hours.
We left and walked over Envoy for more drinks and dessert - by far the best part of the night! Shame for Scorpion - we would have ate and drank a LOT more had we a waitress who cared about her job.
Maybe go to Scorpion for drinks and apps at the bar. Don't waste your time and money trying to have a nice...
Read moreI don't give less stars because it's not possible. WORST experience ever!! WORST service I have ever seen in my whole life, anywhere in the world!!
If you have allergies or certain reactions to food and expect your request to be met, don't bother trying here! One of our guests has an allergy to beans, mentioned it more than 3 times that the burrito should not have beans, and guess what?? Beans everywhere!! And when asked to change and do it again, he was told it couldn't be done. I can safely say I had better service in low-cost establishments and in fastfood chains.
If you're looking for a place where you can reserve a space for 30 people and the whole process is tiresome and ends up with a manager making you feel bad to inform him about the composition of a party, this is for you. If you're looking for a place where they serve the food cold, don't refill the water, take forever to bring the drinks, and make you feel guilty for even considering going there, this place is for you. If you're looking for a place where the manager and the staff looks at you as they're doing you a favor (and expect you to pay the bill and high tip in the end), but don't get orders right, don't make an effort to accommodate your group or make you comfortable, then for sure you need to visit. In the end, also expect the manager to tell you they can't give you your change because they closed the day already (even though you were told they would be closing at midnightish and it was still 11pm). They will probably also tell you they can't take more than 4 cards and that you need to pay cash. If you also want to make a suggestion for improvement, don't bother, because they will just argue with you even though you're the customer and they're supposed to serve you.
THE NERVE of these staff - John, Crystal and Connor!!! I can't even believe this happened!! If you ever get stuck with them when visiting please ask to change IMMEDIATELY because the only guarantee is...
Read moreif you appreciate quality, have standards and would like to be treated with respect, this isn’t the bar for you. i hardly ever give one star. i like to focus on the good qualities where i go. but this place would get zero or negative stars if i had the option. i feel bad for the owners because the seaport is a beautiful place and i’m sure they paid a lot and worked hard to get their bar up and running…but they skimped out on hiring good quality bar tenders. this bar is the worst i’ve been to in the seaport so far. the bar staff is literally useless with the exception of dione (sp?) who finally came around to tend the bar. i ordered two drinks from the blonde lady and never received anything. her one job. there was hardly anyone sitting at the bar but she was “too busy” cleaning cups and didn’t have time for me. i am a local. i was embarrassed to even be in there spending my hard earned money with my friends, with the way i was treated. again, i am local...i live right down the street from this bar and at this point i am upset they are even in my neighborhood, taking up valuable real estate. there are other places that cherish and love their patrons that deserve to be here like row 34 and city tap house. there are SO many other bars around that actually deserve your service. don’t support these folks unless/until they get their priorities straight. the location and interior are beautiful with unlimited potential, but based on customer service alone, this place is trash. they do not value their customers or appreciate your service, you might as well go somewhere cheaper if that’s your style. ($14 for a drink and they are stingy on...
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