Jack's Bar — Restaurant in Breckenridge

Leesa was my server. We came to enjoy some lunch, drinks, and March Madness basketball. Immediately after we sat ourselves at a high-top, our server mandated “If you’re sitting here you need to order something”. I had been sitting at the table for less than a minute and planned on ordering both food and drinks, so this was an odd and somewhat rude initial server/customer interaction. Unfortunately this treatment continued, as later on she stated “You have to keep ordering food and drinks to sit here”. We had half a plate of nachos that we were still eating, in addition to drinks that weren’t empty.

Once again, as the game we were watching was almost to half-time, she asked “do you plan on staying”, to which I said no because I was truly turned off and disappointed in the service and experience. I wanted to watch march madness for the school I attended for my birthday with my family. There were plenty of other fans who seemed to be doing the exact same thing. From what I could tell, the other servers and staff were extremely pleasant. I have never written a negative review in my life, but I felt this was necessary due to the incredibly poor service and treatment I received from...

I typically enjoy dining at Jack’s Bar and Grill, but my recent experience was disappointing due to the behavior of a staff member named Reed. From the moment we interacted, Reed came across as dismissive and uninterested in providing even basic customer service. When we asked questions about current services on the mountain, his responses were curt and laced with arrogance, as if helping us was an inconvenience.

Rather than creating a welcoming atmosphere, Reed’s attitude made us feel like we were a burden. His tone was unnecessarily sharp, and he showed little regard for basic courtesy. Everyone can have an off day, but consistent rudeness and a dismissive demeanor are unacceptable in any hospitality setting.

I hope management takes note of this and addresses it. Jack’s has always had potential for great service, but experiences like this detract significantly from the...

Jack’s does a great job. The food and cocktails are delicious. The servers are always super on top of things despite being super busy all the time. Sadie and Sarah have crushed it all year. I do have beef with the bartenders. I have bartended high volume bars before and I understand how stressful it can get, but yall really need to rethink whether you want to bartend or not. The attitude and vibe is terrible for a ski resort, or for any bar for that matter. Whether it’s a Tuesday or Saturday I always receive terrible, mean service from the bar. It’s not cool. Put a smile on or get a different job. Thanks Copper,...