KFC — Restaurant in Bristol

Hello, my name is Zachary. I’m not someone to generally make a big deal or complain or act up towards an establishment so I believe a review will do just fine. Working in any industry, I believe customer recovery can make or break an experience with a customer. It started when I ordered through the app to the KFC here in Bristol. I was excited to get the famous bowl pickup as it comes with a famous bowl, a cookie and a drink. Now we can all agree that food places don’t make their profit from a drink and a cookie. So when I had gotten my food in which I thought I had ordered the famous bowl pickup, I even remember picking out the strawberry lemonade I wanted, I didn’t get it at the window so I politely had asked them if there was a drink on the order as I had only received the famous bowl. They responded with no and so I had checked my receipt on my phone and it was true. I had only ordered the famous bowl. My mistake. So I explain to them that the famous bowl itself is $5.49 and the famous bowl pickup was $5.99 so if I give you a full dollar, may I get my drink and cookie? I was declined by the manager and told them that it was my mistake so they only gave me what I ordered. As this is true, I tried to be very polite to get the order and not spend the $3 more they were trying to get from me for the drink and cookie. This is frustrating because like I had initially stated, yes I made the mistake but they couldn’t help resolve it. They left me an upset customer, for this, I leave...

The food here was standard KFC fare, tasty if not altogether healthy. Two biggest complaints... the menu is not clear as to the product ordered or the pricing which leads to significant upselling and general uncertainty as to for what one is paying; the second complaint, which I have found at 99% of all KFCs, is that within an hour of closing they run out of chicken -- "I'm sorry, we close in an hour and do not have any more chicken available". Okay, they do not overcook the amount of their product and do not have much wasted food, but the customer is more than 50% unhappy because of the lack of chicken, the main item for which the restaurant is known, almost every time the sun goes down. I would frequent this business twice a month if the product was consistently available, but since it is not available I only go here maybe...

So I order a number one which is a two-piece one drumstick and thigh mashed potatoes and gravy and a drink I asked you substitute the mashed potatoes and gravy with coleslaw and add an extra biscuit I got mashed potatoes and gravy I was in the parking lot eating when I discovered this at 9:20 p.m. March 17th 2019 at the KFC at 94 and route 50 in Kenosha Wisconsin so I go back to the screen and let them know I got mashed potatoes and not coleslaw like I ordered she said pull forward to the window so I did and then I handed her the mashed potatoes and gravy and she said oh we can't take that back as if I expected her to sell it I was handed it to her because I don't want it if she had a brain in her head she would have took it and threw it away but instead I had to throw it's away in their...