Madame Phở — Restaurant in Kenosha

TO OWNER 85% of the dish? Anywhere else you go, for 17$ you get a whole plate of chicken and seperate bowl for your rice. That was a small dish half rice half chicken, pitiful serving amount for the price. through the meal, after the potstickers, it was tried & we asked to SWAP IT for something else, not once were we asked what was wrong with it could it be remade or anything, we were told we couldn’t and had to pay for it regardless if we got something else or not. Of course the kids are going to nibble on it, you trying to play this role about eating all the food and wanting money back is absurd because before it was even really touched we asked to send it back for something else and were told no! Your waitresss was the most ignorant and disrespectful staff you could have had on the shift! I asked her to just get my change and she kept going on and on about how it isn’t her fault and I can’t be upset with her, without using any common customer service skill to understand I’m upset in general with the situation not like it’s her fault. She was very defensive and insecure about the situation. Yeah right 200 rice dishes, you wouldn’t have to charge extra for complementary items or refuse to even remake a dish if business was booming like that. You are a terrible business owner, and this has been the most terrible customer service in any Vietnamese restaurant in the south eastern Wisconsin! It ain’t about the money I asked to switch the item for something else for my kids!!! And I willing looked at my bill and paid the bill! I didn’t ask for any money back as a matter of fact I’m sure you have that on camera too. The orange chicken and rice was not good, period. It could have been a bad batch or whatever but I wouldn’t know because it wouldn’t even have been remade. Madame Pho is Cheap and GREEDY! We asked to swap the item for something else on the menu, it’s so absurd that’s the way you try to paint the picture.

“If you went to McDonald’s and didn’t like the food are they going to take it back?”

I’m not sure why there isn’t someone on duty to void an item, the waiter said over and over how she didn’t have the power to take it off, there’s no one there, and refused to call the other because she knew he would say “if you went to McDonald’s and didn’t like a Big Mac are they going to take it back?” And used excuses like we are a small business and then proceeded to accuse me of trying to get money off the bill because my kids ate a few pieces of chicken and tried the rice(which tasted like straight up city tap water), the portion was small to begin with. As I checked out the waitress proceeded to say tell me how it isn’t her fault and how I can’t be mad at her she just works there, as I tried to explain my point which had nothing to do with her but understand the frustration paying 17$ for a bad dish, she began to yell and get belligerent with me in front of my children and other customers threatening me with police and treating me like I was wrong. The pho was okay but not worth ever coming back here. Oh yeah it’s .50 just to get chili paste OR the chili oil which is complimentary...

I'm really sad that I have to edit my past review; I'll leave my previous one so people can see the difference. Still leaving 2 stars because the Pho is good. Tonight was not the best night at this place, one of our favorite places. Dont know if ownership has changed again or what. My husband LOVES the chicken curry here; you would think Pho would be the fave but a while ago they won him over with their good curry. We received his meal at the table and the curry dish was barely even warm. He always gets steamed broccoli and while that was fresh, it was still pretty raw. But the kicker was the rice. (Your employees will know us based off of this issue). My husband is Filipino and KNOWS how to cook rice. He barely receieve a half cooked grain. Anyone knows that undercooked rice can ruin a meal; and that it did. Instead of the server being apologetic after warmimg up the curry (not a new dish) and getting a 2nd new plate of rice (which we assumed would be more cooked, don't ask me why) we were told this is how they cook their rice. Really? Half cooked rice? It was HARD and had clearly been sitting out all day. (This was 5pm) My husband didn't want to make a fuss and asked nicely for all the above through gritting his teeth at his ruined meal; he took two bites. In an effort to salvage his dish, we decided to take it home to where he could make new rice for the curry. I decided that a $16 curry should not be ruined and asked the server if we could have a new dish Togo too to make up for it. I was told they just warm it up in the microwave and its preportioned and couldn't get some Togo too. Then we were made to pay for the whole meal, nothing comped and no new dish. While paying I tried to ask about at least getting the dish Togo again and was then told "maybe if he doesn't like the curry to not get it next time". Seriously!? I said "no, he likes the curry! It got ruined and now he has to take it home to fix it". So maybe we were having a communication issue here and apparently there wasn't anyone else to help him because no one else came to talk to us. As we were getting up to leave AFTER paying, the server brought us out what looked like curry broth because it was very separated. I don't think that's going to make up for being told we just shouldn't get the curry the next time. there probably won't be a next time now. The other review was based off of a friendly family of women running the front of house and good quality cooking in the back. When those ladies left, we were sad but still frequented.then there was a male server that was very nice, quick, and brought us great food too. But tonight pretty much overcast the good memories of good Pho we've shared with family and friends.

Previous review: Have never had Pho before but this is really great food! Love the options they have as well. The place is small but the atmosphere is joyful and lovely. The manager is very nice as well as everyone we've seen. Definitely a frequent customer even tho I live on...

Today my husband wanted us to go and try out the restaurant that my son was complementing about.. while waiting a waiter told us to go and sit at the last table my the back door. We waited for about 5 minutes with no one bringing us water or even taking our orders. While we were waiting patiently, there was 2 group of customers that walked in. They served those customers with water and took their orders while we were still waiting. We waited a good 4 more minutes before the waiter said he’ll be right with us. He came by and took our order. There was another waiter that brought us our hot tea. He put our tea on the table like he didn’t like our presence. It spilled on the table and he walked off like nothing. Than the other waiter brought me and my husband’s our order. After he than brought us a order that we didn’t order and I told him that we did not order that dish. He took it away and I watched him bring the order to another table. That got me wondering, what if he would have did the same to us knowing he already put our food on another table??? I kind of just brushed it off and he than brought my son his fried rice. He took a bite off of it but wasn’t interested so me and my husband end up sharing it. While eating it I saw a piece of hair on the side of the plate.. I took it off with my spoon and put it between my napkin before my husband saw it and pretended that nothing was wrong. My husband actually saw me putting something in my napkin and asked me what that was. I ended up telling him about it and we just left that side of the food untouched. We tried to enjoy our dinner knowing we still didn’t get our water. I was thirsty but couldn’t drink my tea yet because it was still hot. The waiter went over to the other table and asked if they needed anything else and than notice us and said, oh I forgot your water and I’ll bring it to you. Yeah right, he didn’t bring our water till we were done and waiting for our bill receipt. I felt that I was not treated fair like other customers but I still left some tips behind. I told my husband that the food was not all that like what people say and the service was horrible. This will be my last time coming out to support their restaurant. I felt that they didn’t appreciate me as a customer at their restaurant. My rating for their restaurant is a 1 star only🙄. I would recommend pho viet in Milwaukee. I love their service and their Pho. Always friendly...