TIGER SUGAR — Restaurant in Brookside

I had been this local the regular customer. Every time I came to the supermarket shopping will be grab a couple drink. Today, may 11th, they had the hello kitty event. No poster no sign, the information is come from they staff. ( I had double confirm with them is last two time ) They said it will be first Six customers come to spend can get the Hello kitty plush. And today, I come the wait for they open, I wake up early and ask my friend to come with me. However, the guy said they event is start at 11am, the event is show online,( before I post this review, I didn’t see any event information on they website), so why their staff told me the information like that? He said I’m sorry, I can offer the drink for you, no thanks, I don’t need that. And I don’t want to come the location any more. And please don’t do that...

Really wanted to like this place! Unfortunately, the older lady that works here is extremely rude; she had poor customer service, and argued with me over my food allergy while also completely dismissing it.

Instead of remaking my drink, she broke all food safety rules and cut open the boba lid packaging and attempted to scoop the ingredient out that I was allergic to. She refused to remake the drink. It was only after her teenage/college-aged coworker (many, many years her junior) told her to do so that she begrudgingly remade it. And then she argued with me further until I finally decided to just walk away.

I am so perplexed that someone in customer service/the food industry could treat someone this way and exhibit this behavior. As someone who has worked in the food industry for ages, I was super...

Located in the foodcourt of Hung Vuong Food Market.

Parking: Parking lot available.

Service: Quick and friendly.

Food: They have some bakery items for sale such as rolled cakes but I did not purchase any and therefore cannot give a rating on their food.

Drinks: Ordered the “Black Sugar Boba + Pearl Milk w/ Cream Mousse” (their signature drink). Taste is the same as any other Tiger Sugar location. Glad they finally opened up in the supermarket though.

One minor comment is I wish there was more consistency in the size of the bubbles...