Grizzly Creek Lodge — Restaurant in Buena Park

We waited about 15 minutes in line to order our food which wasn't bad. They had four people taking orders and once in awhile Luis would go pull an order for customers waiting for their food, there were so many plates in both warmers that they were stacking plates on top of plates Luis stopped doing what he was doing and started pulling orders off the warmers and getting them out to the customers. So many customers complaining they've been waiting 42 minutes 37 minutes 33 minutes and their food was up it was just sitting there so many people getting upset with the kids and it's not their fault. I don't know if the employees weren't trained properly, short staffed, no one was assigned to just pull orders to get them out , or the manager wasn't doing their job overseeing what was going on and helping his employees. I suggested to Hunter one of the cashiers someone needs to stop taking orders at the register and start pulling those orders and getting them to the customers. I also asked Hunter if there was a manager on the floor and if so I'd like to speak to them. The manager came over to me and said he just clocked in , I think he said his name was Xavier anyway I explained to him all these people are upset and they're taking it out on your cashiers you need to have one person pulling orders the entire time. He did he start helping getting all the orders pulled and getting them to the customers waiting and then everyone was complaining their food was cold and my food came in 28 minutes because I had a lot of people ahead of me and all our food was cold also. This is happened several times when I come into the Grizzly Creek Lodge and I would not come here any longer but my great-granddaughter only wants your Mac and Cheese it's the best in the park because the mac and cheese in the bread bowl is 95% bread she don't like that. I worked in the restaurant industry for over 10 years and none of my customers would wait that long for their meal. Anyway please think about having one person pulling orders and getting them out to the customers as soon as they come up in those warmers. Luis and Hunter were doing a great job. Thank you so much for listening to our concerns to better serve your customers. Have a great...

About a 40 minute wait to even order today. Another 15-20 minutes to get our food. Then they messed up my meal. I give my kids their food, and take mine back. Takes at least 5 minutes for anyone to even come over, they don't acknowledge me, so I call to her, tell her my order was wrong and what it was supposed to be. She says ok, throws it away, and goes to tell the kitchen to make it. She comes back over and says they're working on it. 25 MINUTES LATER (and having been standing right in front of her the whole time), I ask if my burger is ready yet and explain its been a half hour since our order was ready the first time, she says, oh I didn't see your ticket back there. 😡 I said you wouldn't have, it is a remake. She goes again to tell them to make it. Then a few minutes later comes back and says we're just waiting on your second burger. I tell her it was just 1 that needed to be remade, so she went and got it and said sorry for the wait. Not that she completely forgot about me, no offer of something for the wait or any other compensation. This isn't the first time it's happened here either, this place is horrible, and not very friendly. I'll avoid at all costs and go to other places. Very irritating for the higher standards I'd...

The staff was unprofessional. The supervisors Brittany and Myrna completely ruined the whole Knott's Berry Farm experience. They gave me 1/4 portion of the vegan pizza "to try a way to save money." Management was completely unavailable. Knott's showed negligence toward me, the patron. Also, the cashiers touch the food without washing their hands or wearing gloves. One cashier was sweating wiping his sweat with a paper towel that was clearly damp from sweat and then serving food without gloves on. DISGUSTING! I want a refund on my dining pass, however, there were no managers willing to make themselves available. Customer service gave me an e-mail address to contact and my complaint was not addressed at all. The guest services department directs the complaint to the floor supervisor who caused the problem to begin with and they cover for each other. A similar incident occurred last year and it took weeks for Knott's management to comp. me with a "meal upgrade", but the same floor supervisors are there causing the same problem this year which means the problem wasn't solved. It took over almost two hours of my visit at the theme park only to leave with a ruined experience and the issue unresolved...