Golden Palace Restaurant — Restaurant in Caldwell

I can't express this enough. The food is always fantastic as well as the service. In all these years, I have only encountered one bad hostess and since never seen her again. Unfortunately to say, as long as I've been coming here, (since I was a kid) this place has deteriorated . It smells like a nasty wet rag all the time now, with a hint of bleach in that barely exists. The carpet is gross. And I'm pretty sure the only things well kept are the table tops and fish tank. The menu is absolutely ridiculous to navigate , some will disagree but it's honestly a setup to pay more, for less. Order one item, and it will feed 3 or more and order something to pair it with, and not know how to navigate the menu, and your side will be a children's sized portion for more in price until you realize it... this isn't right and should be made easier to understand the portion sizes so these complaints do not happen anymore . I can't express this enough to the owners, if you are in the business of food in any community across the world, and your staff is the reason for an order not being correct or messed up entirely in any way. (They are human, mistakes happen) You SHOULD STILL BE 100% willing to refund the meal, as well replace that meal with the correct order matched with an apology. Not just some messy Sharpie note written in anger that says, "CHECK YOUR BOXES before leaving, no refunds will be given!" Hanging in front of the area orders are taken .

..... Lastly, with every ounce of respect behind it....

For the love of Christ and the sake of your business . Update your entire method of receiving payments. Watching your staff get impatient while trying to run cards listening to the AOL Internet call sign go off is not only frustrating to them, but also your valued customers, in light of some having holds placed on their cards... Unlike any other food business around that is up to date. It's unfortunate to see this place like this . But I hope it changes, or I will remove my...

My family went to eat there this last sat around 5 o clock. before checking out the lights. We walked in and there were some pick up orders before us so we waited our turn. Then we stood there for 10 minutes before someone even welcomed us- this is poor customer service to say the least. several staff walked by us but wouldn't even make eye contact. We felt like a bother instead of a customer. We were seated in the side room with long tables. It was fairly busy on that side but it looked as though those people already had their food. We waited another 15 min or so, then my girlfriend got up and asked if we could give someone our order. The lady running the pick up orders yelled back at my girlfriend and said "do you not see how busy we are". We should have left right then and there because of that lady, but by this point we just wanted to hurry and eat so we could meet up with the rest of our family. Our waitress was friendly, and we appreciated her. ....Next morning went to Dennys for breakfast, place was packed, every person who walked through the door was greeted with a smile and told that it would be just a moment. They were busy. Golden Palace you desperately need to train your front desk staff how to address customers even at the busiest of times. My family will...

Terrible low quality chinese food. We went there and waiting for 1hr. The place is extremely run down. Like most places these days they were short staffed so we extended a ton of grace. We requested no MSG as a few of us in the group were allergic. The staff was nice but service was terrible a lot of waiting & no one to help. We continued to offer grace as we only saw one person maning it all. We figured if the food was good than it was worth the wait. Food was not great. Low quality cafeteria food is the best was to describe it. We got the bill & was more disappointed as we had nothing with prices just lots of chicken scratch & our total which was higher than expected. We left extremely disappointed waiting over 1hr giving them the benefit of doubt yet to be disappointed with food,service & cost. Not to mention our little guy that started having extremely stomach cramps after eating that food and was in a lot of pain. We were told we can request them not to add MSG but their clearly was MSG in our...