LETS START BY IF I COULD GIVE -100 STARS I WOULD BUT THE SYSTEM MAKES US CHOOSE 1 STAR BY NO CHOICE. I WOULD GO INTO EXTREME DETAILS ABOUT ALL OF THIS BUT NO NEED BECAUSE HARD ROCK REVIEW PERSON WILL RESPOND BY THANK YOU ETC WITH NO FIX OR SUPPORT OR SOLUTION LIKE ALL OTHER REVIEWS. THEY DONT CARE ABOUT YOU ALL THEY WANT IS YOUR MONEY $$$$$$$. USE IT ELSEWHERE WHERE THEY TAKE CARE OF YOU AS A CUSTOMER.

1ST OPERATORS AND THIER MANAGERS HORRIBLE USELESS. 10 MINUTES TOO 1 HOUR WAIT WITH THE WORST POSSIBLE ATTITUDE AND DISRESPECT IN THEIR VOICE. THEN AS A OPERATOR WHEN YOU ASK CLEARLY I WANT TO SPEAK TO SUCH DEPARTMENT THEY INTERROGATE YOU NOT CONNECT YOU 😂. OPERATORS JOB IS TO TRANSFER CUSTOMERS TO APPROPRIATE DEPARTMENT ONCE THE CUSTOMER STATES THE NAME CLEARLY YOU DONTTTTT NEED TO KNOW THE REASON. THATS NON OF YOUR BUSINESS AS A OPERATOR YOU DONT RESOLVE NOTHING. WHEN ASKED WHY SO LONGGGGG TO PICK UP ANSWER ( WE ARE UNDER STAFFED /// WELL HARD ROCK SOLUTION IS VERY EASY GOOD PAY AND BENEFITS PACKAGE PEOPLE WOULD WORK AND STAY ) WHAT IS IT YOU ALL CANT AFFORD IT ???? HMMMMMMM

2ND HORRIBLE FOOD AT ALL JOINTS. COLD OR UNDERCOOKED OR WEIRD LOOK AND TASTE. HORRIBLE HOURS. MOST EXPENSIVE FOOD AT CARVERS 19 COLD BAD QUALITY AND QUANTITY AND SERVICE OF THE MANAGER THERE TERRIBLE. ROUTE 66 NEEDS TO BE OPEN ALL DAY AND NIGHT. PRICES NEED TO STOP GOING UP EVERYDAY THIS IS A CASINO THAT MAKES TRILLIONS OF DOLLARS NOT A STRUGGLING BUSINESS IN THIS ECONOMY. A BUFFET SHOULD BE OPEN 7 DAYS A WEEK. A DELI OR ATLEAST 1 RESTAURANT SHOULD BE OPEN 24 HOURS. CASINO IS OPEN 24 HOURS CORRECT ??? EXACTLY

3RD HOTEL STAFF RUDE LAZY AND HORRIBLE AT CUSTOMER SERVICE. THEY NEED RETRAINING.

4TH PAY YOUR OLD SENIORS IN THE SHUTTLES A BETTER PAY ITS A SHAME WHAT YOU ALL PAY THEM. RESPECTING AND PROVIDING FOR ELDERS AND MILITARY AND ANIMALS IS A MUST.

5TH HOSTS SHOULD TAKE CARE OF EACH AND EVERY CUSTOMER BASED ON PLAY NOT BASED ON THEIR FAVORITISM AND PERSONAL FRIENDSHIPS THAT IS UNACCEPTABLE.

6TH ATM MACHINES MALFUNCTIONING ON A REGULAR BASIS AND OUT OF PAPER OR INK. UNACCEPTABLE THIS IS AN ONGOING SITUATION. GET ANOTHER 3RD PARTY COMPANY INVOLVED.

STOPPPPPP IGNORING ALL THESE BAD REVIEWS COMING IN AND NOT DOING NOTHING ABOUT THEM.

I HAVE WAITED 10 PLUS YEARS BEFORE I FINALLY SAID OK ENOUGH LET ME WRITE THIS REVIEW.

BECAUSE OBVIOUSLY TALKING TO STAFF AND MANAGEMENTS IN PERSON HASNT MADE 1 SIMPLE CHANGE.

FYI SLOTS ARE EXTREMELY EXTREMELY EXTREMELY AGAIN TIGHT LOCKED. YOU HAVE TO PLAY 3 TOO 5 THOUSAND DOLLARS 1ST BEFORE YOU EVEN GET A BONUS THAT GIVES YOU ANYTHING I HAVE NEVER EVER WON HERE ONCE COMING HERE OVER 10 YEARS. PLAYING ANYTHING AND EVERYTHING REASON I KEEP COMING BACK ITS CLOSE TO MY BUSINESS AND I AM A GAMBLER I LOVE TO GAMBLE. I DONT HAVE TIME TO DRIVE TO DOWNSTREAM OR INDIGO OR RIVERWIND OR ST LOUIS OR ELSEWHERE YOU ALL ARE CLOSEST TO ME UNFORTUNATELY.

LETS SEE IF ANYTHING GETS DONE HERE OR THEY REMOVE MY REVIEW ASAP