Round Table Pizza — Restaurant in Citrus Heights

I’m giving an artificially low review, which I’ll likely go back and change, but I wanted this to get the attention of someone at the store. But let me first praise this particular RT for several reasons: 1) I’m not a regular, but I’ve seen a customer of this location since the 1980s, so this location is a survivor, which is great. Citrus Town Center was nowhere near as nice as it is today. It’s probably the oldest business in that center besides Black Angus. So that’s impressive. 2) their 50% off on Monday night is a deal, and I haven’t seen it at other RTs. All restaurants are a lot stingier with coupons and promotions, so this sort of deal is really rare. And every time I go in on a Monday, they seem more than twice as crowded as they otherwise might be, so I hope they keep this for a long time. 3) alway clean location and friendly staff. BUT… my issue: the pizzas are center-loaded more often than not (see photo). There is an outer ring of crust, a little sauce and cheese, and a smattering of toppings. Then there’s an inner ring where there’s a whole pizza worth of toppings. These then partially melt back together after slicing, and since there’s way more toppings than the pointy end of the slice can possibly handle, so the crust slides out from under the toppings. Which is sad because toppings want to be eaten with the rest of the pizza, and shoveling the toppings back onto the slice from the bottom of the box just isn’t quite the same. I did delivery for a much lesser brand of pizza years ago, and as a driver, they knew better than to let me near the actual production area, but it was drilled into all the employees -“no center loading!” I mean there should be a silver dollar size circle at the very center of the pizza that should only be cheese and sauce, because no topping is going to survive being cut that many times. That gives more topping to the rest of the pizza. So, RT, please look into this. I know you can do better than this. You’re way better than this! I look forward to visiting your location for decades...

I have ordered from here several times and this time I have to say was the worst. Placed the order at722pm, the guy on the phone took my order then said it would be about 50-55 minutes. My response was "wow really"? Then he just repeated himself and ended the call. After about hour and ten minutes I call back to find out where the pizza is and had a girl answer who asked me several questions before she could find my order?? When she finally found it she insisted that the guy I placed the order with told me it would be 60-65 minites. I hung up with only receiving a discount on my order which is the coupon I always use. As I write this review it is now 843pm and the pizza has still not arrived. The worst customer service. And to add I am a whole 10 minutes from their location.....

Update pizza finally arrived at 855pm was luke warm and vastly under cooked. We called them asked for a new pizza to be sent they told us it would be another hour before it got here. We asked if the driver come back and get the pizza and gives our money back. She said it would be another 45 minutes before they could do that. After about ten minutes of being on the phone with a very disrespectful female employee we offered to bring the pizza back and get our money to go and get dinner else where....it should not take one and a half hours to get a pizza from a place only ten minute down the road....

will never order from here again. Subpar pizza for the price and terrible...

First I will start with a positive. Pizza is great and up to par with where it should be. My reasoning for this review is to hopefully make one small change that makes a difference to people's opinion of a restaurant. We're paying good money for pizza and I think the level of customer service should be set highter than other places.

My small suggestion to you is that recently we bought a pizza and 2 liter and while picking up the pizza we wanted 1 ranch side for the pizza. We had already paid for the pizza and didn't have the change to purchase it. So therefor we went without. So either A) include 1 ranch for free and additional should be charge or B) While ringing up the customer you should train your staff to ask so that you can charge the customer up front. The main problem isn't the fee it's how it was handled. But, I do still think 1 ranch isn't asking too much when you're spending good money on pizza.

Just an idea. Hope you decide to improve that one small problem. If I visit again and it changes I will gladly raise the 3 star review.

Thanks so...