GameStop — Local services in Citrus Heights

Love this store! After having a rotten experience at the store off Madison and nasty customer service from the one in Roseville I found this store by accident and have been happy ever since.

The manager is great and if you know the long term staff they are fun to talk to and get advice from on games.

Yes, they are a gamestop and all gamestops want you to buy used if they can... but this place knows I only buy new and they dont push me which I love!

I have been to alot of Gamestops in Cali and this place is easily in my top 5!

FYI- if you call in the early morning you can be put on hold abit but thats cause they get crazy busy UPDATE 10/2020 So this store has finally reopened but the old crew is gone - and with it my 5 star review!

Sadly, the magic that made this store special and fun has turned to dust.

The store has lost its friendly vibe and warm atmosphere for the bland personality of the cookie cutter gamestops of soft selling pre-owned to subpar customer service all for the sake of churning out customers and profits.

The last month my visits to this store have left a taste of bile in my mouth specifically one guy who worked behind the counter who lectured guests to wear masks but kept his under his nose making his own mask useless!

Highlights of the decline of this store:

Having to wait in line as the same above mentioned guy helped one customer who was it appears a friend of his answering random questions but not buying anything while customers stood in que for over 5 minutes.

Watching staff refuse to help customers in que so they could leave on time while acknowledging customers in line - waiting.

Today walked into the store its layout completely changed and feeling beyond sterile and empty...

Waited in line and what appears to be the manager took my purchase. After an attempt to get me to buy random items i was asked about existing pre-orders. When i told them about my pending order he tried to tell me how it was going to be delivered and i corrected him.

I was then told that i need to call gamestop support to get my item delivered to my home and not to the store.

The reasoning as follows: Gamestop no longer uses UPS but FedEX Because of this FedEx will deliver packages to the front of the building so anyone can easily steal the packages of high end merchandise and no one can stop them

Sadly, he offered no level of customer service to help (Call phone support, etc) beyond defer me.

With all the bad experiences from this store the magic is gone... this was the 3rd strike.

Yes, Covid changed the world but it only put an emphasis on customer service to encourage customers to make the venture to your business.

I waited so long to see Lisa and the original crew... along time and the golden age has gone.

All this store encourages now is to order online and avoid the hassle..

Why am i so heated about the drop in quality here?

Before i would spend over 240 a month because the atmosphere was welcoming and warm. It was a place for gamers to be...

Now this place is just a fast food joint 'get your stuff and get the H out'.

UPDATE #3 Well, I keep my reviews HONEST and seems the guy who pitched he was the manager was actually a 'keyholder' and like the other people in my 1 star drop thankfully no longer with the store!

As such i met the real new manager and bumping my score back up accordingly as he was Lisa's original trainer and is as...

Went in to pick up a video game that I had pre-ordered for my son. The refused to allow me to pick it up at first because I didn't have an ID. I called the corporate office and was told that ID is not required to pick up a pre-ordered game. The cashier informed me that "$60 is a lot of money" and that she had "no intentions of letting me walk out the door without ID" despite the fact that I had my receipts for all of the payments my son had made towards the new game he wanted. The cashier let me know that "the receipt could very well be stolen" and that "people do it all the time".

Anyhow, I went and got my ID and showed it to her.. She glanced at it for almost two tenths of a second and said "now was that so hard".. What she failed to realize is that my name is NOT the name listed on the receipt lol. Additionally, when I pointed out that she had not even really looked at my ID and asked her if she even read my name she told me I could take my game and leave. I let her know that my name does not even match the name on the receipt and she tried to take the game out of my hands. I'm disappointed that she made such a big deal out of the slight possibility that I may be trying to pick up a game that Wasn't mine that she Didn't even really inspect my ID or verify that I was the one the game was supposed to be given to.

Soo, long story short: Game stop DOES NOT have a policy that states you need your ID when you pick up pre-ordered games, their staff is under the impression that $60 is "a lot of money", and they will give a game to ANYONE WITH AN ID however, the ID does not have to belong to the person listed on the receipt and their staff will not even look at your ID long enough to even catch...

These guys were great! I love shopping here. They're so helpful & knowledgeable. They were able 2 answer all the questions me & my kids had & even the questions we should've asked they informed us of. The prices are very reasonable compared to most walk in stores. When they dont have what your looking 4 in stock @ tha location your at they give you all the info you need to check their other multiple locations, when they're really busy, if that's the route you choose to pursue. Even being pretty much the worst time to go out shopping, ya knw with tha Holiday Season, the Crowds, & the ridiculous safety guidelines we all have to follow with this CoVid pandemic, I still had a great experience with GAME STOP. As long as they stay open I will always keep shopping there...