Rawhide Coffee — Restaurant in Cody

I’ve been here many times, I’ve had good service and not so great service, good drinks and not so great drinks. Yet thru it all, I’ll always recommend it. Because it has some good things going for it. Today, when I had my sister order a triple shot mocha, two shots decaf and one shot regular. Ok, slightly complicated but not that hard. The gal literally missed all the coffee and made me a hot chocolate, or, a mocha without the mocha! At least I took it funny 😂. Guys, we need consistency! I’m sure if I was there she would have made it right, but I just want to point it it out as some constructive criticism. Just remember good friendly customer service is what makes a good small business, and the more consistent you get at it the more profit you’ll have. Rawhide, please, I really want you to improve in this area. Every time I go I want to leave feeling like a million bucks. When it all comes down to it, us customers are the ones that make you successful. So please us or be unsuccessful. I gave you 5 stars because I believe in you. I like your atmosphere and product. You have provided a place to make great memories over hot drinks. But your service is...

8/22/2022 We saw the reviews and wanted to live it. Walked in at 10am on a Monday and stood in line as we waited to order from the front counter. We saw a sign that indicated that “…prices will increase starting June 2022 but are not yet reflected in our menu board…” So it was our turn to order, after waiting in line, and I asked if the prices on the menu board were updated yet. She said, “No, they’re not, sorry.” Ok, well, I said, “Ok, can you tell me the prices for your two breakfast items you have [cowboy casserole or breakfast burrito]?” She replied, “Oh, sorry, we don’t have any breakfast items left.”

So, as they say “90% of success is just showing up” it seems that giving this place 2 stars is actually pretty generous. When you can’t even have breakfast from your menu available at the start of the week at breakfast time, I can’t be too generous with the stars, but I believe that I have been...

I ordered an iced matcha and asked for an extra scoop. The menu did not say the matcha was vanilla, which I would not have ordered if I would have known. The vanilla was over powering and made it taste awful. When I asked the barista to add milk to it she said that I asked for an extra scoop and I let her know that yes I did but I did not know it was vanilla. She replied inappropriately by snapping at me that it comes with the vanilla already in their mix. 1. It was not stated on the menu that it included vanilla. 2. Her response was disrespectful. I do not recommend this establishment if this level of customer service and behavior...