BJ's Restaurant & Brewhouse — Restaurant in Columbus

One of the worst ever restaurant experiences we have had in the least 20 years. To be a good waiter you always need to have your head up and to be alert and aware of what is happening at your tables with respect to what people need, checking in with them at the correct time, refilling drinks, etc. All simple stuff right? Or so we thought. We sat and waited 10-15 minutes for our waiter, Logan to finally arrive. He wasn’t friendly, didn’t smile at all, and seemed like he really didn’t want to be there. We ordered a couple of drinks along with waters and waited easily another 10-15 minutes to get these, all while there was no sight of Logan anywhere. When the drinks came we then ordered our entrees, my wife the salmon and I the prime rib medium rare with extra creamy horseradish sauce and which both included salads and also asked for waters for the second time. When we did we had a very simple question for Logan about the garden vegetable medley and what it included and he had no clue. If you are a waiter/waitress than you should know about all of the items on the menu and be able to answer a simple question like this. The red flags continued to pile and it just got worse from there. Again we waited another 10-15 minutes for the salads to come and wondered where the hell they were and if they had to drive to a field to harvest the lettuce and about if we should just leave and go home and order a pizza. Logan was nowhere to be found to even ask where they were. Shortly after we finished eating them came our entrees. Mind you mine included one of their large cookies that came with ice cream and they actually brought this out at the same time as the entrée. Unbelievable! As I sat and watched ice cream melt all over this cookie, I can honestly say that this was the worst prime rib that I have ever ordered at any restaurant in my entire life (including at BJs where I have ordered it in the past). The cut was EXTREMELY small and way overdone and far from medium rare. Meanwhile still no sign of any waters from Logan after a third request. When Logan FINALLY came with waters he didn’t ask how our food was so I told him that the prime rib was overdone and his response was “I’ll have to tell the kitchen”. Really? The appropriate would have been to say “I’m really sorry, would you like me to get you another one?” At that point I had enough and went searching for the manager(Charles) who himself had yet to stop by our table to ask how everything was either. I told him about all of this and that we had been coming to BJ’s for many years and how terrible our experience was and his eyes rolled when I told him the part about the cookie part. He told us that he was just about to come to our table(?) to check on us. This goes back to timing again as customers want to see you as they are eating to be able to tell you if there is any issue with the food, not when you are done. As a result he offered to pick up a portion of our check, but I demanded that he take care of all of it which he did and I thanked him for doing so but is something that he should have originally offered. I will also add that there was a table next to us and another in front of us that also had problems with Logan too. I walked out of there and asked my wife if there was one thing that Logan did correctly all night and neither of us were able to think of a single thing. It was that bad!! BJ’s, there is clearly a ton of training that needs to be done with both the manager and waiter. How disappointing of a visit and how embarrassing this should be to BJ’s upper management as a whole. I wish that I could have had this on camera and to share it with them because this was a classic example of how not to serve customers!! What should be most concerning to BJ’s about this though is when we told our son about this horrible experience he responded by telling us that he had been there a couple of months earlier and said that he experienced the same terrible service and initially had to wait 10-15 minutes for their server to come to...

This location needs more direction from the owner. *Food: The Brussel Sprout appetizer was great but some of them were really hard/undercooked. The Mahi Mahi Tacos were very good. I asked for them to be cooked thoroughly. Thankfully they allowed me to substitute vegetables for unhealthy fries. The Atlantic salmon was good but I recommend ordering thoroughly cooked thru if you don’t want uncooked center. The ice cream wasn’t scooped as shown in the menu. It was a frozen round hard flat brick. Apparently designed for to-go orders but we dined inside.

*Cleaning: The restaurant was dirty. The fork literally stuck to the table. The floors were filthy. The tile floors need degreased with a scrub brush & the wood floors need proper cleaning too ( my shoes kept sticking to them). The menus were dirty. The glass windows/doors & mirrors were dirty. The ladies restroom could have been cleaner. Including faucets & paper towel dispensers. *Service: Our waiter was good not excellent. He could have paid attention to the customer more. Right away walks away but we weren’t finished talking to him yet. *Atmosphere: The waiter stated there was nothing he could do about how COLD it was in the dining room. Then he went directly to the hostess station and told her what I said and started laughing about it. The customers behind us told the waiter about the extreme cold too. I had to put on a sweatshirt from the car. *Staff: Lots of staff hovering around hostess station but not helping clean the hostess station, menus or windows, etc. Just talking to one another. Not efficient and wasting time/ money. *Happy Hour: I was taking the time to read each item the big Happy Hour banner in the lobby. But quickly the hostess sat us in the dining room. She didn’t even explain if we were interested in those that we should sit in the bar area. Our waiter explained that it wasn’t available to us.

It was a...

Tazmine ( waitress with the school bus key chain ) at the Tuttle Crossing location is a disaster! She is disorganized and doesn’t know how to prioritize. To get drinks and put an order in.. 25 min. To get the drinks.. 20 min. We tried to order while she was dropping off the drinks and she said ill be one second to drop off this check to those people. She goes on to do that.. then get someone else’s order, then cash out another table.. which asked for boxes. She gives them boxes and suddenly became inspired to give boxes to everyone else needing them (3 tables).. I think she thought it was efficient but it is quite the opposite. She then went to the back and came up 20 min later with someone’s dinner. Then she checked on another table and remembered we were waiting to order. She takes our order and fails to tell us about a upcharge( we ll get to that). We eventually get the order.. then she comes by, asks how we’re doing, we ask for a refill and she says sure Ill be back. She goes to her little stand and decides to go through a bunch of receipts..which somehow takes 15 minutes. Then she gets our dessert order, and I remind her about the drink.. no apology for anything, just “ oh I haven’t went to the back to get it yet” ( yeah I know). She comes back with the drink, I ask for a straw.. she says give me a second. She takes another order and disappears for a while then comes with the straw and dessert. When it came time to finally cash out ( which took a decade), we told her about the undisclosed upcharge and she said that’s what it is… no apology or offer to take ownership. She should be trained on managing her priorities and efficiency. Worst service in 10 years we’ve been coming here. Other tables seemed...