Fresh Box - Poke Bowl & Boba Bubble Tea (TakeOut and Delivery Now Open!) — Restaurant in Concord

The service industry is never easy but it doesn't cost any business extra time money or energy to share concern or act interested. I ate with my GF who unfortunately found hair in her food. Now this happens time to time but it is not necessarily about the hair in the food as much as it is about how they take care of the issue.

When we notice the long strand we brought it to the attention of the employee, she recognized it right away as the red hair was one of her employees and said oh that's hers, and walked away. Not once did she apologize, offer to remake the food, give a credit or a refund, or simply act like she cared. Respectfully I brought this to her attention away from other customers so this would not create a scene. The lack of concern or interest was extremely alarming.

I write this review to make it clear that this company still does not care about issues like this if they have not moved forward to take action such as wearing hair nets or having a clear frame cover over the food so this doesn't happen.

As for quality the food is par. Not much flavor in the fish that barely taste A- grade. Unfortunately, the flavor really comes from adding all the extra ingredients sauces and toppings. Small atmosphere that is quite and feels like a somewhat clean fast food joint.

Overall great concept, horrible execution, par food. It's really not that hard for a small business to care about it's customers and for that reason I am better off going elsewhere where only 5 min away I can have better quality, better experience and service where people care, which is not...

I wish Fresh Box is at a location with more foot traffic! It is such a hidden gem near 99 Ranch but I didn't realize it was there due to its store location. Nevertheless, I am so glad I came here with my husband.

We both got their medium box, which is a lot. I ordered mine with half spring salad and half brown rice and it came with 3 scoops of different pokes of choices. For me, it was spicy tuna, tako and yellowtail. I could not believe how much food they gave us! Then, it was almost endless choices of toppings and sauces. When I got my box, it was so heavy that I think it might be 1lb heavy with tons of proteins and nutritious toppings such as seaweed salad, cucumber and ginger.

The poke was very fresh and I love their homemade dressing. Their spicy tuna was really spicy and I absolutely love it. The prices here are also much better than those in SF. I would definitely come back and enjoy fresh and...

Very Good Bento Box/ Poke Bowl type place, lots of options for unlimited combinations of a poke meal. However Avoid the Green Tea Flavored Teas! I ordered a Simple Green tea with honey flavor after online ordering & paid extra cash at the counter for the drink...and there goes the Twilight Zone! As 10 minutes go by and nobody tells anybody that Somebody needs to make the drink! Finally I get my Forgotten tea! One Sip driving in the Car and I almost PUKE!! the Green Tea Had an Absoultely Horrible Artificial flower Flavor like AIR FRESHENER OR LAUNDRY CLEANER I knew if I finished this Green Wierd Tea I could be Sick or POISONED... Please No Artificial Chemicals...