Jason's Deli — Restaurant in Cranberry Township

Been here many, many times and always had a good experience. We went here last night and it was not so good. Ordered two sandwiches with chips and two cups of soup. Food comes out and my Broccoli Cheddar soup is missing and there are no soup spoons provided, just two knives. I told the gentleman who brought our food out and he said "no speak English" and went to get someone. It took awhile and then the young man who took our order came over and I told him I was missing a soup (showed him my receipt) and we needed some soup spoons.

I then ate my turkey jack panini which had very little meat on it compared to normal and I opened the bag of baked chips which was 90% air with very little product in it. I finished my sandwich and chips and still no soup. The other person in my party went up to the line to get a soup spoon since no one ever came back.

I then went up to the gentleman who came over to the table and told him I still never got my soup. He then instructed a line worker to get me a cup of soup and the person did not understand or speak English. Finally I got my cup of soup and still had to ask for the soup soon. Soup was warm but not hot which was surprising as I watched them ladle it out.

I then went to get ice cream and saw both lights were blinking on the machine indicating it was probably out. Vanilla was completely out but chocolate did dispense some.

There was a cart by the fountain drinks/bathrooms full of dirty dishes. That should be out of sight and not near where people are getting drinks.

I saw someone who I assumed was the manager but he stood by the door on his cell phone the whole time so maybe he was just an employee. At no time did anyone come to the table and identify themselves as a manager so maybe there was not one on duty. This place is really going down hill which is very...

Customer service is fantastic. The person taking the orders was also taking the phone calls and dealing with a rude/upset customer and handle that conversation like a professional and was kind and courteous and made sure they were satisfied. Additionally I placed my order in the store (they have a drive thru but this was my first time so I didn’t know the menu and it is very overwhelming with such much so maybe a more limited drive they menu would be better) so I waited for it and she let me know there was an ice cream machine at the opposite end of the restaurant for a free cone

Food: The chips are absolutely disgusting , literally everyone who ordered with me threw them out.

Pickles , I was excited for , ordered extra, GOT CHARGED FOR EXTRA, didn’t receive the extra, and the one I did receive that came with the sandwich tasted like soap to me so I think they use some kind of cilantro in their pickling spices. Other people with me did not taste the soap but they don’t have the cilantro soap gene so if you do, you don’t want these pickles

Chicken noodle soup was watery and greasy at the same time, it also had no chicken in it and was overloaded with salt

Pastrami Reuben was absolutely delicious and all the sandwiches ordered by others with me were also delicious I just don’t remember what else was ordered. Pastrami was stacked high and so was the sauerkraut- definitely a packed sandwich. It was a little fattty but pastrami usually is

Hi- thanks for your comment to my review. We will definitely try again as we state the sandwiches were absolutely delicious, but we will just be getting them, no pickles or chips. :) and I want to come back to try the salad bar (hence all the pictures) - but your reply just goes to further my first comment about how the customer service here is...

Jason's Deli used to be my favorite place to eat, but no anymore! Today my daughter and I ordered the salad bar, which used to be all you can eat. I put potato salad and corn salad in my large bowl, but when I went up to get my clean bowl for my lettuce and toppings, I was informed that it was a one serving salad bar now because of Covid. That is the dumbest thing I have ever heard! How does getting a clean bowl and filling it, increase the chances of transfering Covid? The real reason that you went to the one serving is to save money, not because coming up to the buffet more than once is going to increase the chances that a customer will get Covid. I told the young girl working there that I am not paying for a salad bar that only includes one scoop of potato salad and one scoop of corn salad. I told her that no one informed us that the salad bar was only one serving. She gave me the tiniest little bowl to put my salad in, rather than the large bowl that they usually give. That was a real slap in the face after I was already upset. Oh, and by the way, the salad bar was a mess. Everything needed refilled and food was all around the containers! Then, to top things off, I asked the girl taking care of the salad bar, if she could refill the sliced apples on the salad bar. She told me that they don't have anymore of the apples that they put on the salad bar. That's two strikes......First, we were not told that the salad bar was only one serving, and Second, evidently Jason's Deli was out of the apples that they put on the salad bar and the container was empty. IS THIS REALLY THE WAY YOU WANT TO TREAT LOYAL CUSTOMERS? If it is, they are not going to be loyal customers for...