Denny's — Restaurant in Dallas

MANAGER AND COOK HORRIBLE! Staying at Wyndham Days here so went for breakfast. Very sweet and personable waitress Brenda was the only good thing that happened. I order steak and eggs and I asked for the sirloin and I decide on an omelette with vegetables. Brenda gets help with order but no one ask what temp I wanted my steak. I don't care, just need food at this point. The steak comes out and it doesn't look good so I send that back. Brenda brings out a raw steak and ask if I want remake. I say no, chefs are temperamental, cooks are worse. I decide to eat the omelette because I'm recovering from COVID and need nourishment. I have never spit that much food into a napkin. Something taste off about tomato and mushrooms don't look healthy. I ask sweet Brenda to go look on the low if it's fresh vegetables. I start thinking of getting something made because Brenda is encouraging. No other food close to hotel and car on an errand, I started crying. Brenda comes back says cook getting delivery so not cooking nothing. I started laughing, unbelievable so I ask for juice so something in my stomach besides rancid vegetables. I'm waiting on juice and car back so talking to my brother. Manager comes interrupts and takes plate and tells me in some intrusive goofy way I'm getting no food and keeps repeating I'm not getting charged. NO KIDDING weirdo lady, you'd better not charge me. I however ordered the juice and coffee so I wanted a ticket so I could tip SWEET BRENDA. Crazy Mgr wouldn't go away, mad I'm still talking to Brenda and wants me to leave. She calls the cops as if they can do anything but ASK you to leave. WASTING TAXPAYER DOLLARS POWER TRIPPING.. GHETTO ex crack head scene, I'm kicked out but resident homeless sleep in grass. He scared me because he's sleep by the door blending with the landscaping but paying customer not wanted. I told the waitress I was ordering him food to go, Mgr messed us all over. Homeless man's meal, me and...

Subject: Complaint Regarding Service at Denny's on August 5th

Dear Denny's Management,

I hope this message finds you well. I am writing to express my disappointment with the service I received at this location on the morning of August 5th, 2024.

As a loyal customer of Denny's for over 30 years, I have always enjoyed the quality of food and service at your establishments. However, my recent visit was far from satisfactory. I ordered a meal and requested to substitute cheese and other items on the omelette with extra sausage. The waitress confirmed that this substitution was possible, but when the bill arrived, I was charged for the extra sausage.

When I raised this issue with the waitress, she informed me that there was nothing she could do. The manager, an older African American woman, reiterated the same, stating that since the food had not been eaten, the charge could not be removed. I found this response to be quite disappointing, especially given the misunderstanding and the fact that the food had not been consumed.

Additionally, the manager's attitude was less than professional, which further added to my dissatisfaction. I believe this situation could have been handled more courteously and with better customer service.

I hope that you will address this issue with the staff at this location to ensure that other customers do not have a similar experience. Thank you for your attention to...

I went here for breakfast post a race my family and I ran on 2/11. We were seated and given menus, upon the first follow up to the table, the one where you usually order drinks, we began our order, we were instead told “oh I’ll come back later when you’re ready to order. I’m here to take the entire order” my husband and I just looked at each other like “Is this really happening?!” She walked away. Perhaps I should’ve said something, but the “manager” on sight seemed less than hospitable himself. The entire place, apart from a friendly, Middle Aged African America waiter, who by accident, thought he had our table (I wish we would’ve had him) seemed like a horribly ran restaurant. I also had my 3 children with me, we were hungry, so I do my best to stay composed around them. But this place was Chaos and bad attitudes.

By the time our food arrived, we were given melted down shakes, enough it looked the machine was broke, or they’d sat under heat lamps for awhile: same with pancakes with “whip cream” melted already. The whole pace is odd and off. Go somewhere else. It gets two stars cause that one guy was so sweet and upbeat. Despite him not being our waiter, he brought a breath of fresh air to the entire...