Had the worst customer service experience here today! I don’t recommend this restaurant if you just want an easy, relaxing meal after a day on the beach.
Came in this afternoon as a group of 6 for lunch. There was only 1 table full and 2 customers at the bar. It’s a very small upstairs restaurant but it was empty. We walked in and weren’t greeted for at least 5 minutes. We didn’t know if we should sit wherever we wanted or what. Being that this is in a tourist location, we don’t know how this particular restaurant does things. That was immediately a bad first impression.
Then, the chick behind the bar finally greeted us and told us to order our food at the bar. We had a decent size order, being that it was 3 adults, 3 children. Our order came up to $150 which included an automatic $25 gratuity. Pretty pricy!! This was without appetizers, just regular meals and 2 cocktails which were only $13 each.
The price was shocking but whatever. We justified it as a nice vacation meal.
As soon as the food started rolling out it was a HOT MESS. We were first served an appetizer that we didn’t order. We didn’t even order an appetizer. Then she dropped off two beef tacos, which we only ordered one beef and one chicken. When my husband told her, she immediately copped an attitude! She was asked his name and said “okay yeah, you ordered that”! Excuse me, if we say we didn’t - we didn’t. Why would we make that up lol.
When I finally got my meal, it was also wrong. I ordered two different tacos and she brought me 3 of the same. It’s just so confusing that she messed that part of the order up. Because it was wrong on the bill too which we found out after.
After that, my husband asked for the receipt and starts telling her what we were missing. She very rudely held the receipt up and said “yeah, we look at the receipt as we are making the food.”
We never ended up receiving my correct meal, my son’s fries never came, one child didn’t receive her sauce.
It was just really frustrating to spend so much on a lunch only to be treated like we are just a burden.
I also have to mention that halfway through the meal we heard the same waitress/bartender telling a customer “I’ll make it when I make it! You can leave if you don’t like it!”
There was another guest that came in and was confused because she wasn’t greeted and the same employee was rude to her. She was so very clearly just annoyed with her job.
Then we saw her with her bike helmet leaving, so I’m guessing she was just ready to be out of there.
Sadly, even though the food was pretty good, we had an uncomfortable experience. I don’t recommend bringing your family to this location unless you don’t mind being treated poorly, charged incorrectly, and getting food you...
Read moreWas staying at the Wyndham resorts, and this was a close walk. We were greeted quickly and told we could sit anywhere. It is small inside with maybe 4-6 tables. We were given the rundown that you ordered at the bar, etc. The food started coming out quickly but not altogether. We ordered two chicken and two steak tacos and a Birria quesadilla. For drinks, we ordered two margaritas. They gave us an extra Birria quesadilla that we did not order (After reading other reviews this seems very common which is alarming) mind you, they are $16 bucks apiece. I mentioned that we didn’t order two to my wife and in front of the server. She didn’t say anything and I just said oh well we can have Leftovers. We had already taken a few bites of our tacos and they were very lackluster so we were thinking we might need the extra quesadilla anyway. The taco meat, chicken and steak had a very odd texture, very heavily seasoned to a fault and the sour cream was extremely tangy, possibly bad. The Birria quesadilla had large chunky onions which was odd for a quesadilla but at least easy to pick out. The flavor was OK at least the tortilla was nice and crispy where it should be. Our margaritas were $12 and came in 12oz plastic cups filled to the brim with ice and maybe 3 ounces total liquid in them. Staff was very friendly. When I went to pay, I was told the total was $120, but that there was no need to tip because anything over $50 has an automatic gratuity of 20%. This is crazy considering how expensive the place is and you have to go up to the bar to order your own food for your whole table. luckily, I am giving this review and not my wife because I am being more generous than she would. Mind you there was only myself my wife and our 1yr old granddaughter there. All in all, this was not a great experience and as many of the other suggested, the food definitely needs work. $5 dollars for a street taco is crazy. I would definitely not recommend it based off...
Read moreThe food was pretty good!!! My husband and I got their “smash” burger nots smashed but quite the opposite but two thick patties seasoned to perfection then you put that with all the fixings and the lettuce was crispy and the the tomato was fresh and the purple onion does what it does best haunting me as we speak but was it worth it I’m confidently saying yes!!!! Ohhh and a heepin pile of fries seasoned just right could they have been crispier of course but did I eat eagerly single one… yes…I did…but when I go back I’m getting the fish! My daughter actually ordered shrimp and fries and they come out with fish and I was confused and she was confused and I said ihhh I could’ve swore we ordered shrimp she was so nice and went to take it away but my my girl decided she liked fish no Spence in causing a headache and the women was like nooo you sure we was like yeah yeah it’s good she likes fish and she does she loves catching them as as eating them so no biggie…and then the lady walks over and and says she was sorry I think hell I can’t remember but in a min she come out with a side of fried shrimp…so super nice, super chill get you a mixed drink order the fried fish make sure to ask for them fries extra crispy and enjoy…soooo in conclusion we did spend a shit ton more than we had hoped for a quick first vacation night and exp considering it was mostly burgers but with a family our size you gonna bust a hunda every single time but all in all worth it…(any night you ain’t gotta cook is a win but eating good to boot is a damn good...
Read more