Eatóri Detroit — Restaurant in Detroit

I come to this place a lot for their grocery area and would sit and eat there when it was warmer more often. The staff was nice initially but I did notice the staff who handles the back is generally very nonchalant and unprofessional. However I started to look at it like a corner store instead since I live near. I actually get better customer service at the corner store closer to my house but I like the items this one has. It amazed me they would ask for tips after such attitudes . But today I got this really weird bartender woman who was rude from the door. It was really weird because it was only me at the bar for at least 15 mins . I asked her about happy hour because it was 540pm ( I’m posting this the day of so management , you can look at who was on duty this day to see if needed ) and some times happy hours are over by then so I just wanted to check. She automatically responded with a terrible attitude in a “duh” it’s still on type of tone . She wasn’t warming at all. I wanted to walk out right then. So then I told her I knew what I wanted because I get the same thing every time and she immediately shut me down saying those items aren’t on the happy hour menu and she only knew burgers were. I responded ok maybe it has changed can you check it for me . She was making me so uncomfortable I really wanted to leave but I also wanted to give her the benefit of the doubt. She seemed to be the lead bartender because there was another young man there who was really friendly. I felt more comfortable talking to him because she was so rude. She slammed my muscle shell tray in front of me which I also thought was odd. Then she went to the back and it seemed as though she told the nice bartender or bar back to get my food .I’m so glad he did because he is just much more welcoming . The experience was pretty bad because of how she acted. I asked the other bartender bar back guy to refill my water and the floor waitress. The head bartender women who I’m talking about asked me if I liked my things once but at that point I was so afraid I might piss her off with any question I didn’t feel comfortable telling her any thing . My bill was only $20 (great happy hour prices) and I tipped $5 . I’m sure they pull tips but I passed it to the nice bar back. I didn’t even feel comfortable giving her any thing. Him really being so nice saved them when it came to my decision to tip. I work in the service industry part time and I love to tip . Another odd thing was there was a older man who walked in and ordered a beer and didn’t want any thing else. the bartender I’m am referencing , her voice changed dramatically for this gentlemen. It became sweeter and welcoming . She also sounded like a person from a whole other region when talking to him. The gentleman had on overalls and looked similar to a farmer and I had on my work clothes so I looked professional my day job is corporate .I’m not sure what was the issue . I’m thinking maybe because I was a woman. I’m not sure. But I surely feel cheated of my bar experience here. I just wanted a quick moment to relax after work but that experience was still stressful . Just being honest. I know that she is capable of treating customers well after hearing her speak to the older man in the overalls. Maybe management can talk to her about being nice or welcoming to every customer that walks in .even if it hurts her guts like it look like it did with me. In my case I would say especially nice women too . If I see here again and I’m coming into eat I will politely and silently walk out or not sit at the bar. She made it so uncomfortable. I had to write about it ....

A friend and I dined at Eatori for brunch yesterday. The food and cocktails were delicious! My friend and I were having a lovely time catching up and we ended up staying for several hours and ordering drinks along the way. Right after we placed our last drink order, our waiter told us that we’d have to leave soon because the next reservation for our table was arriving. We found this odd and questioned why because over half of the patio tables were unoccupied. She shrugged and said she didn’t make the rules. About 10 minutes later, she sent another waiter over to reiterate the same point. Again we asked why we’d have to leave when there were several unoccupied tables. His response was that there is a 2 hour dining limit (which is odd given their quite slow service).

At this point, we’d been at the restaurant for nearly 4 hours and no one had mentioned anything until now. We were unaware that this was their policy and instead of explaining that, he was short and curt, saying there was a sign on the patio (that we definitely didn’t see) as though we were in the wrong for not knowing this. His attitude was very dismissive and arrogant.

I certainly can understand having dining time limits, as I’ve dined in restaurants who have those. However, these restaurants have always made that VERY clear from the time of booking the reservation, to a reminder when being seated. This was not listed on my Resy reservation email and if we had known, we would have had no problem adhering to this policy. First of all, I suggest the staff be more intentional about informing customers of this rule. Secondly, and most importantly, staff members should be mindful of how they handle miscommunication with guests. It was our first time dining at Eatori and were shocked when several hours into our reservation, this was just now being brought to our attention. Had half of the nearby tables not been empty, Im sure it would have dawned on us earlier, but there seemed to be no urgency for us to leave and no scarcity of seating options for anyone else who wanted to dine as well. His attitude really created an uncomfortable environment after spending nearly $200 for brunch. This dampened our whole dining experience at Eatori. A restaurant can have the best food in town, but if the service and attitude of staff is poor, the success...

We visited 7/29 at 7:15pm in a party of 7. I do not recommend coming here if you are with guests. They give a 2 hour limit for dining, yet their lack of service takes you well over 2 hours. The food was flavorful, came out warm, and was plated well. Bravo to the wonderful chefs, however...

Throughout the 2+ hour experience our waitress forgot several orders, which we would gently remind her several times...only for her to become defensive and deny that we ever ordered said items...and would awkwardly not offer to put our orders in. We weren't even upset, just confused why she wouldn't put any effort in to getting what we asked for? (Clearly she is too immature to be working a waitress position.)

I was looking forward to trying my dessert, but she only brought out 1 dessert order out of the 3 that we clearly asked for...

She also mistakenly added an extra item to our bill.

To our waitress with glasses and pink hair in a messy bun...thank you for working in the food service industry in this current climate, but your terrible attitude just about ruined our night, and we are glass-half-full kind of people. If something in your life is bothering you, just say it! We'll help you get through your shift, but we need something to work with!

Also have to add…don’t tell me I “don’t need to tip” because there is already a gratuity added due to our large party…Work hard and people will happily tip you more on top of it! Don’t sell yourself short of...