Einstein Bros. Bagels — Restaurant in Dillon

The bagels at this Einstein Bros location are undercooked and chewy. Not what you would expect from an establishment specializing in making and selling bagels. This Einstein Bros Bagel has the worst counter service I've experienced anywhere in the western United States. The staff can't understand and speak English and therefore fouled up our simple order. The two girls working the counter were more interested in consuming their food and giggling than in preparing our order. I should have taken the cue of the people in front of us, who requested a refund and walked out before receiving their order.

Receiving the "points" for my purchase has become a personal mission. It repeatedly occurs when making purchases at Einstein Bros and Panera Bread. Two companies that I will no longer patronize for that reason. Like many fast-food establishments, you receive points and credits for every purchase at Einstein Bros Bagels. My six emails have repeatedly gone unanswered. German-based JAB Holding Company has stopped telephone support and now offers only in-app communications. JAB Holding owns U.S.-based companies; Einstein Noah Bagels; Krispy Kreme; Panera Bread, Peete's Coffee, Keurig Dr. Pepper, Compassion-First Pet Hospitals Veterinary Associates, and NVA.

When a company offers points for a purchase, I believe the customer should receive the points. It is not what happens with Einstein Bros Bagel in Silverton, Colorado, and other Einstein...

Einstein Bros. Creative but not perfect.

Purchased Texas brisket egg sandwich and Bagelrito with hash browns orange juice and nitro caramel cold coffee. Total came to $29.76, a bit pricey for breakfast but was willing to splurge since it was my birthday. The Texas brisket egg sandwich was a work of art and had a well balanced flavor. The bagel itself was crispy on the outside yielding and not chewy on the inside, just right. The Bagelrito is an innovative attempt but falls short of perfection. The outer "bagel" shell is a cool idea, however it's a bit too thick and chewy. Dropping the flour tortilla would make it crispy without being chewy. Ingredients on the inside were a very tasty blend with a nice kick. Didn't care for the hash browns. I was expecting a light salting on the outside, crispiness and potato flavor. Was not crispy, lacked salt and the cheese used wasn't complimentary and drowned out the natural potato flavor. Orange juice tasted amazing, perhaps freshly squeezed. Nitro caramel cold coffee was good but too sweet. I guess I'm not the target audience for that drink. Overall, I respect the effort in craft and the desire to make something different than traditional breakfast. Some of their offerings need a bit of fine tuning. Leave the orange juice and the Texas brisket bagel...

Last weekend I visited the Einstein Bagels in Dillon, Colorado, and it was honestly one of the worst experiences I’ve had at a restaurant. I waited 29 minutes for my order, and during that time, the staff was rude and unhelpful. The employees had a bad attitude no greeting, no courtesy, just acting like they didn’t want to be there. On top of that, the place looked dirty. Tables were sticky, the floor hadn’t been cleaned, and the whole area felt neglected.

To make things worse, they were almost out of bagels! Isn’t that the one thing they’re supposed to have? I couldn’t believe how poorly stocked they were. I seriously had to ask myself what happened here? Is there new management or just no one paying attention? This place used to be decent, but now it’s just a mess. I won’t be coming back.

I came back today to give them the benefit of the doubt unfortunately, it was the same disappointing experience. While I waited a long time for just one bagel sandwich, I spoke to other customers who shared similar bad experiences at this location. It seems like the supervisor, owner, or whoever is in charge doesn’t do anything to improve the service.

I also received what appeared to be an automated reply, and despite reaching out to Bagels’ customer service, no one responded. Very...